E-COMMERCE MANAGER tại GOLDEN SILK BOUTIQUE HOTEL (109-111 HANG GAI)

8/2019 → / (5 năm 5 tháng)

Hanoi

Write and discuss Sales Plan/Strategy for B2C, B2B with DOS, SWOT for DOS - Insight the market and plan 7/14/21/30/60 days for B2C and 60/90/120 days for B2B. - Working closely with the Market Manager for new segments and promotion for each of segments. - Know each season with each guest’s behavior to make the right promotion. - Know how to mapping all OTAs channels to Channel Manager such as HotelLinkSolutions, SiteMinder, RateGains v.v... - Know how to fix issues with finance of OTAs such as ebill/Maxiroom & help accounts team to work smoothly. - Avoid and fix the discrepancy and rate parity with each of the channels, especially Agoda. - Integrate the booking engine of Channel Manager to the website. - Running Facebook Ads with a compact budget to spread hotel brand & promotions. - Manager & create original contents for the official page of the hotel on Facebook/Tweet/Instagram & Hotel Website. - Handle guest’s review/complain on TripAdvisor and fix the ranking of hotel on TripAdvisor/Agoda/Booking.com/Expedia - Reports to SM or DOS every weekend.

Sales OTA/ Corporation tại LONDON HANOI HOTEL (45 TRẦN THÁI TÔNG)

7/2018 → 8/2019 (1 năm 1 tháng)

Hanoi

- Take care of old and loyal accounts, finding new accounts/companies. - Make sales tele 10-12 companies per day, write and send email to potential companies. - Schedule Sale Calls (gift pens, Hotel Brochures, deal prices) at weekends for potential companies depend on their volume. - Handles OTAs manual because cannot persuade the GM to run Channel Manager. - Register, setup, sign contracts and run new campaigns with potential OTAs that the hotel did not have yet. - Avoid and fix the discrepancy and rate parity with each of the channels, especially Agoda. - Anticipate on setting up a new website for Hotel (Alisso), suggest modules and pages that help with Hotel Sales. - Register, setup, sign contract and run OTAs for the new London Hanoi Apartment.

RECEPTION tại THE LAPIS HOTEL (21 TRẦN HƯNG ĐẠO)

7/2017 → 7/2018 (1 năm )

Hanoi

- Carry out the work of a receptionist. - Know the procedures, check in and check out guests. - Training new employee and trainee with VTOS standard. Check back the work after every shift to make sure everything is fine. - Arrange tour and car bookings for the guests, advise guest the right one for their holidays.

RECEPTION tại MƯỜNG THANH HANOI CENTRE (78 THỢ NHUỘM)

3/2015 → 5/2017 (2 năm 2 tháng)

Hanoi

- Bridge to create good relationship between the hotel and customers. - - Know the procedures, check in and check out guests. - - Receive, understand and answer about the products and services of the hotel with customers. - - Receive and process information and inquiries from customers, and bring information to the relevant departments. - - Check and store customer information and full declaration with the authorities - Assured in the payment of the customer. - - Help and provide information and advice on tourist information to guests. - - Perform tasks assigned by the Board of Directors and report arising problems, complaints of customers. .

IT ADMINISTRATOR tại SƠN HÀ ARCHITECHTURE(Main Building)

6/2010 → Hiện tại

Hải Phòng

esponsible for designing, managing corporate networks. - Server maintenance and server management, security for files in the company to avoid losses. - Develop principles for using information systems and using the office network. - Set up workshops to improve IT knowledge for employees. - Monitor the operation of the entire computer system and corporate network. - Manage and exploit company printers, secure information, and back up important data. - Solve problems related to the network, computer, printer, security of the company, prevent the loss of data belonging to the company assets, scientific data and complete. - Advising the board of directors on the management, operation of the system of machinery, data storage company. Perform assignments from the Board of Directors.

Nhân Viên Xuất Sắc

3/2016

Nhân Viên Xuất Sắc - Mường Thanh Hanoi Centre Hotel