AFOM tại Best Western Premier Sonasea Phu Quoc,

9/2018 → 6/2020 (1 năm 9 tháng)

Phu Quoc

* Sep 2018 - Jun 2020 : Best Western Premier Sonasea Phu Quoc, Assistance Front Office Manager * Jan 2017 - Sep 2018: Duyen Ha Resort Cam Ranh Front Office Team Leader and Duty Manager. • Ensure Outstanding customer care at all times • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Supervise daily shift process ensuring all team members adhere to standard operating procedures. • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Assist Front Office Manager to set up and building Front Office Team