Assistant resort manager tại Cam Ranh Riviera Beach Resort & Spa

9/2019 → 10/2020 (1 năm )

Cam Ranh, Khánh Hòa, Việt Nam

+ Manage and monitor all activities and all departments at night shift, including : Front Office, Housekeeping, Security; Technician, F&B; + Being representative of Resort manager in his absence to deal with guests and give timely solution to complaints according to company’s policy; + Maintain a high quality service oriented environment at all times; + Coordinate with Front Office Manager to ensure guest relocation for nights and make sure to meet guest’s need during their stay in resort; + Monitor logistic work and preparation for events / programs that take place in resort : team building, company events, year-end meeting, etc. + Participate in the progress of night audit and prepare report for Resort manager.

Business development executive tại Resort World Sentosa

8/2017 → 8/2019 (2 năm )

Singapore

- Hosting of guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence. - Maintain and strengthen guest relationships via telemarketing and organization of in-house activities. - Keep abreast of all in-house programs, promotions and events in order to provide accurate and up-to-date information to guests. - Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards. - 50% of duties relating to hotel site : use Opera system to do the following tasks : reservation, room booking, check-in, monitor payment, utilize voucher, extract reports, etc. - Coordinate with F&B departments to arrange guest’s requests : menu, seats, special requirements, etc. - Support the team to achieve the designated region performance. - Ensure accuracy and time delivery of all reports.

Supervisor tại Imperial Pacific Resort & Hotel

7/2016 → 7/2017 (1 năm )

Saipan, USA

- Enforce rules and regulations of the company to staff; - Oversee customers and employees in assigned area; - Respond to customer disputes; - Play active role in training and development of personnel; - Assumes duties of Shift Manager in his / her absence.

Customer service manager tại Vinpearlland

6/2015 → 6/2016 (1 năm )

Phu Quoc, Kien Giang

- Take care of guest and handle complaints daily; - Work with travel agents, check booking and payment accordingly; - Make working schedule for staff and monitor their compliances; - Co-work with internal departments, such as : sales, accountant, finance, security... to make sure all documents, receipts are correct; - Conduct training courses for staff in order to maintain their awareness of customer service; - Event preparation : coordinate with relevant parties to ensure all events go through smoothly; carry out the logistic work in pre-event stage; - At the end of the day, prepare some reports and send them to relevant department / person

Front Office Manager tại Ecobeach Resort

3/2013 → 5/2015 (2 năm 2 tháng)

Phu Quoc, Kien Giang

Oversee the operation of Front Office and Cashier as well, including the following duties, but not limited : - Supervise staff and arrange working schedule for them (day off, annual leave); - Check the booking from guests on the popular website : Agoda, booking.com, etc - Deeply understand all functions of Front Office department : check daily guest, arrange transportation for pick-up and drop-off , register residence with local authority, handle incoming and outcoming calls; - Knowledgeable about Smile system to booking, checking and extract reports - Make regulated reports (daily guest, cash, booking) and other documents for BOD (board of director)

Supervisor tại Marinabay Sand Ltd

4/2010 → 10/2012 (2 năm 5 tháng)

Singapore

- Monitor employees, make sure (that) they follow company's procedure and policy; - Do update and other report duties as required; - Handle the complaint from guest

Various positions (dealer, supervisor, scheduler) tại Star Cruises

11/2004 → 3/2010 (5 năm 3 tháng)

International cruising

- Provide guest with memorable holidays on cruise by satisfying their demand on accomodation, food, drink, entertainment, etc. - Regular supervisor duties : monitor staff, guide junior ones. - Make schedule for staff and other assigned duties by managers;

Achiever of the month

3/2005

This is award every month for best performance

Ms. Ann - Hospitality professional

Resort World Sentosa

littleann@gmail.com

Nguyễn Phương Nga - Assistant Operating Manager

Eco Beach Resort

nguyenphuongnga76@gmail.com - 0769566970

Stephan Vu - Hospitality professional

Marina Bay Sands

stephannevu@yahoo.com - 6586290225

Cris Craney - Shift Manager

Imperial Pacific Resort

Chriscraney7@gmail.com - 16705888869