Duty Manager tại HOTEL NIKKO SAIGON

8/2019 → Hiện tại

Ho Chi Minh City, Vietnam

Hotel Nikko Saigon - August 2019 – Present Executive Lounge Manager / Duty Manager  Well cooperation, coordination with departments so as to run hotel operation smoothly.  Resolving customer complaints and emergencies thoroughly throughout the day. Reporting to the Management as well as data updating timely.  Assisting in greeting, rooming and sending off VIPs.  Monitoring and maintaining a very high standard of personal hygiene, behavior and grooming standards of subordinates.  Conducting trainings including in-service and theory for team members in order to ensure hotel’s standard services are provided to the customers.  Responsibility of room assignment for individual and group arrival, updating special requests if any to relevant departments for well-preparation. Hotel Equatorial HCMC - September 2017 – August 2019 Duty Manager  Ensuring the smooth operation and proper administration of the departments.  Handling guest complaints and emergencies.  Responsible for a detailed hand over by going through the activities of the night, the problems, the follow up and the pending matters.  Making rational decisions, bearing in mind the company’s policies and procedures in circumstance where there is an incident in the hotel.  Manage day-to-day all guests’ special requests and reservations, strive for the satisfactory and speedy arrangement of guest requests.  Assisting in greeting, rooming and sending off VIPs.  Conducting training for team members with the brand’s recommended behavioral guideline, in order to provide the personalized high-quality guest service.  Developing plans to increase occupancy and revenue through walk-in and upselling at front desk.  Manage overnight hotel operations, night audit and produce nightly reports. Hotel Roseland Corp – June 2017 – September 2017 Front Office Supervisor  Providing excellent guest service, while ensuring efficient registration and billing services  Responsible for the front office in the absence of FOM  Oversee cash handling and accounting procedures and provided assistance with audits during assigned shifts.  Resolving guest complaints and concerns effectively. Vinpearl Luxury Nha Trang - February 2015 - June 2017 Guest Service Agent  Greeting all guests approaching the Front Desk in accordance with hotel standards.  Performing check in, check out and room change procedures and ensure all data are accurately entered into the hotel system  Assisting guests regarding hotel facilities in an informative and helpful way.  Upselling established upsell packages to guests to improve the hotel's revenue.

Employee of the 4th Quater 2018

12/2018

Employee of the 4nd Quater 2018, Hotel Equatorial HCMC

Trinh Phuong Nha - Front Office Manager

Hotel Nikko Saigon

fom@hotelnikkosaigon.com.vn - (+84) 985 468 570