I believe that I can meet your requirements for the job vacancy due to my customer service experience that I have throughout my 6 years of experience in hotel‘s services. Moreover, I have good communication skills, both written and verbal.

Bachelor of Business Administration in Tourism and Hospitality

- Be fluent in speaking and writing English - Basic Chinese (Mandarin) - Fluent MS word, MS Excel, PowerPoint - Communication abilities appropriate to manage different age customers - Be dynamic, flexible and responsible in working - Soft skill: problem solving, speaking in public

* Feb 2016 - Present Bay Hotel Ho Chi Minh Guest Service Manager Main responsibilities: • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. • Provides functional assistance and direction to all departments. • Cooperates, coordinates and communicates with other hotel departments as required. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Responds to guest needs and resolves related problems/complaints * Jan 2014 - Feb 2016 Sunrise Saigon Hotel Assistant Front Office Manager • Assist the Front office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. • Helps staffs improve their skills and provides support for career development. • Supervises the work of the reception, call center and concierge. • Through staff’s actions and presence at the reception, transmit the Front office manager’s instructions and priorities • Ensures that guests have a smooth running stay • Organizes the welcome and care provided by the team under their responsibility. • Provides a warm and friendly welcome for guest to encourage their loyalty

Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.