Reservations Manager tại Mai House Saigon

4/2019 → Hiện tại

Ho Chi Minh

[Pre-opening stage] - Recruit and train Reservations and Operator team members. - Build up SOPs in accordance with Mai House Hospitality brand vision and concept. - Create and load rate codes in property management system (Protel) - Set up and manage e-commercial channels (OTAs) and channel manager (SiteMinder) - Maintain the in-house reservations systems and daily operator tasks [Operation stage] - Manage the reservation team on daily duty, targets and yielding to ensure high quality in services, maximize sales and minimize errors. - Constantly review staff productivity for their individual development with KPIs development and appraisals. - Oversee office activities between Sales and Reservations Department to ensure work updates are consistently maintained and all correspondence promptly handled within 24 hours - Ensure recording is maintained to track the any numbers needed related to reservation and reports - Provide ad-hoc reports on reservation figures to sales team from system and manual revision - Support with project in the development of online booking and PMS systems and manage assigned sub-projects in line with the Reservations Department - Create a monthly forecast/reports for all reservation OTB. - Be actively involved in the yearly budget - Monitor rate positioning and inventory available in all distribution channels for sale in relation to expected demand versus supply of property and market to ensure that the revenue is maximized - Ensure that the appropriate rates, promotions, packages and inventory are available on all distribution channels - Identify need dates, monitor cancellations and wash downs and recommend strategies

Reservations Supervisor & Revenue Management Supervisor tại Công ty TNHH Dòng Di Sản

3/2018 → 3/2019 (1 năm )

Ho Chi Minh

- Manage the reservation team on daily duty, targets and yielding to ensure high quality in services, maximize sales and minimize errors. - Be initiative with special requests and problems or complaints from guests and/or travel partners related to the whole reservation process - Ensure that all information from sales is promptly briefed and updated to team and inform sales team on any notable reservation issues - Ensure recording is maintained to track the any numbers needed related to reservation and reports - To handle efficiently business from On-Line Travel Agents and On-Line Tour Operators (OTA/OTO) and expand and maximize effort and sales by pro-actively monitoring and yielding this selling channel. - Keeping all information on the reservation system up to date - Ensure that the appropriate rates, promotions, packages and inventory are available on all distribution channels - Monthly review status of all charters/groups/series to ensure cancellation charges and deposit schedules are strictly followed and wash down is avoided on time - Submit all materials for Revenue Strategy Meeting - Submit monthly review and forecast and offer forward yield strategy - Liaise with DOSM to ensure set revenue and occupancy targets of accounts are tracked and achieved

Reservations Supervisor tại Oceanami Villas & Beach Club

8/2017 → 3/2018 (6 tháng)

Ho Chi Minh

- Cooperate with Revenue Manager and Sales team to build up rate plans and surcharge for accommodation and services. - Liaise with Reservations Agents and Receptionists to communicate rates, promotions and their terms and conditions - Liaise with Travel Agents, and Online Travel Agent to maximize occupancy and revenue - Maintaining the in-house reservations systems as well as e-commercial channels (OTAs) and channel manager (Fastbooking) - Forecasting occupancy and average daily rate streams - Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business - Ensure team members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts - Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction - Monitor the appearance, standards and performance of the Reservations team with an emphasis on training and teamwork - Assist in the recruiting, managing, training and developing of the Reservations team

Reservations and Call Center Supervisor tại Bay Hotel Ho Chi Minh

4/2016 → 7/2017 (1 năm 2 tháng)

Ho Chi Minh

Reservations Agent tại The Grand Ho Tram Strip

11/2012 → 4/2016 (3 năm 5 tháng)

Bà Rịa Vũng Tàu

Receptionist tại Blue river hotel

10/2010 → 10/2012 (2 năm )

Ho Chi Minh