Mai Thi Thu Phuong

Mong muốn được làm việc trong môi trường khách sạn quốc tế chuyên nghiệp.

* 04/2010 - 11/2015 Movenpick Hotel Hanoi - Reservation Officer Responsibilities/Main duties: - Controls room inventory, availability. - Remain up to date with all the promotions in and around the hotel and follow established procedures to process accordingly. - Process and confirm guest room reservation. Input reservation into PMS - To be responsible for working with online travel agent as open/ close allotment, create promotions, check reservations... - Follow up Director of Sale for any task relates to booking. * 12/2015 - 06/2017 Novotel Suites Hanoi - Reservation Supervisor Responsibilities/ Main duties: - Configure and set up all codes relate to Reservation in PMS before Opera live. - To prepare Reservation forms, templates, SOPs and office facilities (pre-opening period) - To handles and process room reservations and maximize room occupancy and ADR. - To assist Reservation Manager to operate the department. - To train and supervise all Reservation Agents and develop them in order to handle daily task properly. - To carry out any other duties and responsibility as assigned. *06/2017-present Pullman Saigon Centre Reservation Manager (reports to Director of Operation)