Võ Kim Tuấn
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Giới thiệu bản thân
I want to take advantage of my skills, experience and understanding of the hotel industry in international luxury hotels to become a professional hotelier and bring a lot value to customers. From that, I will contribute to your hotel development, as well as help me become a professional hotel manager in the future.
Hồ sơ ứng viên có số điện thoại, email và bao gồm 2 cv đính kèm.Thông tin cá nhân
- Họ và tên
- Võ Kim Tuấn
- Giới tính
- Nam
- Ngày sinh
- 30/03/1990, 34 tuổi
- Địa chỉ
- 8/1 trần phú phường 5 thành phố Vũng Tàu
- Cập nhật
- 09/11/2024
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 5 đến 10 năm
- Vị trí
- Trưởng bộ phận/ Trưởng phòng
- Mức lương mong muốn
- Thỏa thuận
- Nơi mong muốn làm việc
- HCMC, Kiên Giang, Bà Rịa - Vũng Tàu, Lâm Đồng, Nước ngoài
- Ngoại ngữ
- Tiếng Anh (Khá)
Công việc mong muốn
- Kinh doanh & tiếp thị
- Tiền sảnh
- Hành chính
- nhân sự
Kỹ năng
Mong muốn về công việc
- Work in a dynamic, professional environment. - Have good benefits for employees. - Lobby Department
Giải thưởng
Star Of The Month
excellent staff
Excellent employee of the month
Nhân viên xuất sắc của tháng
Trình độ học vấn chuyên môn
Ho Chi Minh City University Of Technology ( Hutech )
Hospitality Management - Cao đẳngTHPT Bằng nghề Bartender QuảnTrị khách sạn tại Trường Đại Học Công Nghệ HCM Bartender Hospitality Management at Ho chi Minh City University Of Technology
Kinh nghiệm làm việc
Receptionist tại THE GRAND HO TRAM STRIP CASINO RESORT
Bà Rịa - Vũng Tàu- Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. - Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity - Registers and rooms all arrivals according to established procedures - Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation - Maintains cashier float and ensures accurate daily report of all money received - Keeps abreast of all modifications to accounting policies and procedures - Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Loyalty programs. - Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist - Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times - Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard. - Perform any other task assigned based on the hotel needs or requirements.
Receptionist tại SEASIDE RESORT
Vũng Tàu- Be responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. - Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunity - Cashes hotel guests personal and travelers checks and assists with currency exchange - Attends to guests complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist - Do everything possible to ensure that the guests depart the resort with a positive impression of hotel service Performs the audit balances and prepares all works for audit in an orderly fashion .
Guest Relation Officer Leader tại CAO HOTEL
Vũng Tàu– Always warmly and friendly welcome customers when they arrive and when they leave. – Support the Reception department to quickly complete check in and check out procedures for guests. – Skillful in introducing hotel services to guests to increase business revenue. – Conduct surveys to receive reviews from guests, thereby coordinating with departments to resolve problems encountered by guests. Based on the results of the customer satisfaction survey, propose appropriate services or have plans to improve services. – Store customer data and report to superiors.
Front Office Manager tại Minera Hot Springs Binh Chau
Huyen Xuyen MocKeep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow Uphold and enforce company policies train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine satisfaction Schedule shifts Help management create the department’s budget Address customer issues and complaints Schedule regular maintenance and cleaning of facilities Meet regularly with upper management to stay informed on company issues Oversee security of the facility.
Front Office Supervisor tại Fusion Suites Vung Tau
Vung tauOrganize, operate and supervise reception department activities : - Plan and organize the tasks of the hotel reception department. - Arrange work schedules for department staff. - Supervise the lobby area daily, ensuring employees in the department work according to required standards. - Supervise the implementation of check-in, check-out procedures and revenue management. - Check and ensure all services from the time the guest books a room to the time the guest leaves the hotel are performed according to correct procedures. - Receive handover from previous shift: universal key, fund key, room unlocker, reception diary to continue performing unfinished tasks. - Arrange enough staff to be on duty during mid-shift meal times so as not to affect reception and guest service activities. Responsible for welcoming group guests and VIP guests : - Update the list of VIP guests and group guests daily to arrange rooms to suit the guests' requirements. - Carefully check the profile of VIP guests and group guests to implement special requests: shuttle bus, reception preparation, flower and fruit decoration in the room,... - Directly check room preparation for VIP guests, ensuring all requirements are met in the most perfect way. - Support the receptionist to check in for group guests, work with the group leader to get information about special requests: alarm, breakfast, shuttle bus... and notify relevant departments for implementation . Training and professional development for staff in the department : - Organize training courses to improve professional skills for employees in the department. - Supervise and ensure training and fostering activities are implemented effectively. - Directly provide professional training for new employees according to hotel standards. Resolve customer problems, requests, and complaints : - Receive information about special requests, customer feedback and coordinate with relevant departments to respond and resolve satisfactorily for customers. - Proactively resolve incidents occurring in the hotel in accordance with hotel standards. - Save the content of complaints and solutions in the monitoring diary to avoid repeating similar errors in the future. Other jobs : - Actively seek partners and actively sell tourism services to increase hotel revenue. - Create necessary forms for the operation of the reception department. - Encourage customers to fill out a comment form about the quality of hotel services, record useful feedback and report to relevant departments to promptly fix it to improve service quality. - Regularly check emails and faxes; Ensure customers' letters and parcels are delivered to customers as soon as possible. - Regularly check public areas, office areas, employee changing rooms... - Immediately notify the hotel general manager in emergencies such as fire alarms, bomb threats, etc. - Build good relationships with employees in the department and a spirit of teamwork with other departments. - Make necessary reports according to hotel regulations. - Perform other tasks when assigned by superiors.
Front Office Supervisor tại Marina Bay Resort and Spa
Vũng Tàu, Bà Rịa - Vũng Tàu, Việt NamOrganize, operate and supervise reception department activities : - Plan and organize the tasks of the hotel reception department. - Arrange work schedules for department staff. - Supervise the lobby area daily, ensuring employees in the department work according to required standards. - Supervise the implementation of check-in, check-out procedures and revenue management. - Check and ensure all services from the time the guest books a room to the time the guest leaves the hotel are performed according to correct procedures. - Receive handover from previous shift: universal key, fund key, room unlocker, reception diary to continue performing unfinished tasks. - Arrange enough staff to be on duty during mid-shift meal times so as not to affect reception and guest service activities. Responsible for welcoming group guests and VIP guests : - Update the list of VIP guests and group guests daily to arrange rooms to suit the guests' requirements. - Carefully check the profile of VIP guests and group guests to implement special requests: shuttle bus, reception preparation, flower and fruit decoration in the room,... - Directly check room preparation for VIP guests, ensuring all requirements are met in the most perfect way. - Support the receptionist to check in for group guests, work with the group leader to get information about special requests: alarm, breakfast, shuttle bus... and notify relevant departments for implementation . Training and professional development for staff in the department : - Organize training courses to improve professional skills for employees in the department. - Supervise and ensure training and fostering activities are implemented effectively. - Directly provide professional training for new employees according to hotel standards. Resolve customer problems, requests, and complaints : - Receive information about special requests, customer feedback and coordinate with relevant departments to respond and resolve satisfactorily for customers. - Proactively resolve incidents occurring in the hotel in accordance with hotel standards. - Save the content of complaints and solutions in the monitoring diary to avoid repeating similar errors in the future. Other jobs : - Actively seek partners and actively sell tourism services to increase hotel revenue. - Create necessary forms for the operation of the reception department. - Encourage customers to fill out a comment form about the quality of hotel services, record useful feedback and report to relevant departments to promptly fix it to improve service quality. - Regularly check emails and faxes; Ensure customers' letters and parcels are delivered to customers as soon as possible. - Regularly check public areas, office areas, employee changing rooms... - Immediately notify the hotel general manager in emergencies such as fire alarms, bomb threats, etc. - Build good relationships with employees in the department and a spirit of teamwork with other departments. - Make necessary reports according to hotel regulations. - Perform other tasks when assigned by superiors.
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