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OBJECTIVE With 5 years working in hospitality, I'm desiring to work in a company with many opportunities to learn useful knowledge, applying own skills and experience to contribute the development of company, having opportunities for future promotion.
Best employee of month in Mường Thanh Grand Đà Nẵng Hotel
Best employee of year 2018 in Mường Thanh Grand Đà Nẵng Hotel
- Graduated Da Nang University of Foreign Languages - Major: International Studies - Completed Primary Reception Courses - Da Nang Vocational Tourism College - Got TOPIK II - Got TOEIC 815- 2021
- Managing data to bring the most value to users - Receiving reports from application users and resolve issues according to company regulations - Monitoring, report and handle violations violate Terms of Use from Users - Communicating, support and advise Users (or Customers) to provide the best User Experience
- Processing reservation by email, telephone from customer, sales office, travel agents as well as OTA; - Knowing the type of rooms, rates as well as benefit of all package plans; - Creating and maintain reservation records, send confirmation, assist customer modify and cancel reservation; - Communicating reservation information to front desk; - Reporting to manager about revenue, occupancy, complain from customers
- Taking responsibilitiy for selling online accommodation rooms - Managing bookings and update prices on online tools such as Booing.com, Agoda, expedia…. - Consulting, supporting to answer questions from customers - Creating promotion, take part in campains to attract customers
- Introducing foods and beverages, get order from customers - Monitoring and ensuring F&B service operations are running smoothly - Answering the phone, be a operator, get customer’s reservations - Checking bill, get payment, make settlement and report at the end of shift