Deputy General Manager tại NAVY Hotel Da Nang- Managed by NAVY Hotel Group – Tan Cang Offshore Service JSC

1/2022 → 1/2023 (1 năm )

Da Nang city, Viet Nam

(3 stars luxury Hotel, 155 room keys) Key skills: - Managed the all operations of Hotel. - Develop sales & marketing strategies. - Set up, coaching, manage the Hotel Operation, Policy Regulation, Cost of Hotel. - Check and follow up the Financial Statement report and Business report on Monthly, Quarterly, Yearly. - Keep well relationships with People's Committee, Tax Council, Police and civils in local. - Check usualy the fire protect system, preventive electric system, preventive water system, IT system. - Welcome and take care the VIP guest Management Software System: Navy system.

Hotel Manager tại Escalade Experience Resort Cam Ranh- Managed by VietWind Group

8/2018 → 12/2021 (3 năm 3 tháng)

Cam Ranh, Khanh Hoa, Viet Nam

(3 stars luxury Resort, 120 room keys) Key skills: - Managed the operations of the Resort. - Develop sales & marketing strategies. - Set up, coaching, manage the Hotel Operation, Policy Regulation, Cost of resort. - Check and follow up the Financial Statement report and Business report on Monthly, Quarterly. - Keep well relationships with People's Committee, Police and civils in local. - Check uasualy the fire protect system, preventive electric system, preventive water system. - Welcome and take care the VIP guest. Management Software System: Escalade system

Front Office Manager tại Long Beach Resort & Spa Phu Quoc- Managed by Berjaya Land Berhad

7/2017 → 6/2018 (11 tháng)

Phu Quoc, Kien Giang, Viet Nam

(4 stars international luxury Resort, 180 room keys) skills: - Managed the operations of Front Office Deparment in Resort. - Set up, coaching, manage the FO Operation, Policy Regulation, Cost of FO department. - Check and follow up the report such as: FO Daily control Pack report, VIP guest inhouse report, Guest Feedback report, Room Reconcilliation report on Daily, Monthly. - Keep well relationships with Police in local. - Check usualy the fire protect system. - Welcome and take care the VIP guest - Handle the complains, problems, accident from the guest. Management Software System: Micros, Opera.

Duty Manager tại Nam Nghi Coral Peninsula Phu Quoc- Managed by AB Group Vietnam

7/2016 → 7/2017 (1 năm )

Phu Quoc, Kien Giang, Viet Nam

(5 stars international luxury Resort, 250 room keys) Key skills: - Managed the operations on Shift duty of Front Office Deparment in Resort. - in re-opening the resort, cooperating and meeting with Income Auditor sup, Finance Controller to run SOPs of Internal Audit Control Report Pack and Daily Cash drop report, Credit report, paid-out currency exchange, paid-out credit card, deposit refund etc. - Set up, coaching, manage the FO Operation, cost of FO department. - Check and follow up the report such as: FO Daily control Pack report, VIP guest inhouse report, Guest Feedback report, Room Reconcilliation report on shift duty, Daily. - Keep well relationships with Police in local. - Check usualy the fire protect system. - Welcome and take care the VIP guest - Handle the complains, problems, accident from the guest. Management Software System: Micros, Opera.

Night Auditor tại Pullman Hotel & Resort Vung Tau- Managed by Accor Hotels

6/2015 → 7/2016 (1 năm )

Vung Tau, Ba Ria- Vung Tau, Viet Nam

(5 stars international luxury Hotel, 356 room keys) Key skills: - Managed the operations on Shift duty of Night Auditor in Hotel. - Check the Internal Audit Control Report and Other task such as : Daily Credit report, PM Accounts report, Exceeded Credit Limit report, Rate check etc. - Check Reconcilliation FO-HK report, City Ledger. - Check the Folio of Check out room, Check POS's revenue & payment and software in the day before run the night audit (End of the date ) in the Hotel Management system to ensure all on right way. Management Software System: Micros, Opera

Guest Assistant tại Amanoi Resort- Managed by Aman Group Sarl

5/2014 → 5/2015 (1 năm )

Ninh Thuan, Viet Nam

(5 stars plus international luxury Resort, 70 room keys) Key skills: - Take care the inhouse guest, to be Butler if any in Resort. - Prepare to welcome, check in the arrival guest, check out the departure guest, take care the Guest inhouse. - Handle the complains, questions, feedback from the guest. Bring the best service to the guest. Management Software System: Micros, Opera.

Assistant Business Development Manager tại Tu Hai Co.,Ltd

9/2012 → 4/2014 (1 năm 7 tháng)

Vung Tau, Ba Ria- Vung Tau, Việt Nam

Key skills: - Responsibility of the import and export the seafoods of Company. - Handle the CO, CQ, Bill Loader from forwarder. - Follow up the product of the seafoods in manufature - Develope new market, take care the customer Data. - Ensure to be reach the revenue target. - Folow up the Sale up, after sale support program to the customer. Management Software System: Custom sofware: Ecus 3, Ecus 4.

Assistant Sale and Marketing Manager tại Vung Tau Cable Car and Tourism Co.,Ltd.

9/2010 → 8/2011 (11 tháng)

Vung Tau, Ba Ria - Vung Tau, Việt Nam

Key skills: - Lead the operation of the Sale and Marketing of Company. - Develop sales & marketing strategies. - Set up, coaching, manage the Sale & Marketing Operation, Cost of S&M department. - Communicate with TA, OTA, Company to make commercal contract. - Training to Reservation, FO to manage the OTA booking: Agoda, booking.com etc… - Lead about design , set up the Tour, event, MICE, teambuiding, wedding. - Lead the Marketing Communications (Marcom) Management Software System: company’s software

English level B in Vietnam National University, HCMC

8/2010

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Computer level B in HCMC University of Technology and Education

10/2009

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Driver’s license class B2 in Ninhthuan Driver Career Education Center

8/2019

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Mrs. Thu Trinh - Finance Controller

Pullman Hotel & Resort Vung Tau

H7133-GL@accor.com - 032 631 7708

Nguyen Ngoc Quynh Nhu - General Manager

Escalade Experience resort Cam Ranh.

gm@escalade.com.vn - 0908 875 105