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Bolyshev Kirill
1725 Lượt xem hồ sơ
Nam, 21/07/1984, 40 tuổi
Quy Nhon, Binh Dinh
Cập nhật: 08/07/2023
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Khác (nêu rõ tại giới thiệu bản thân) (Giỏi), Tiếng Anh (Giỏi), Đức (Trung bình)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Management Trainee tại AVANI Quy Nhon Resort & Spa
6/2014 → 12/2014 (5 tháng)
Thành phố Qui Nhơn, Bình Định, Việt Nam
- Acquired experience in all aspects of managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting - Acquired experience in company policies, how to submit status reports, and learns to analyze customer feedback and use it to the hotel's advantage - Working closely with different departments in a hotel and assist them in their daily routine operations (front desk manager, f&b department, general manager, convention and event planner, housekeeping department, security, maintenance) - Following up the overall operations of the hotel while specializing in one or two areas
Duty Manager tại Paradise Suites Hotel
8/2015 → 5/2017 (1 năm 8 tháng)
Hạ Long, Quảng Ninh, Việt Nam
-Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of guest relation officers - Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests - Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no shows - Prepares and checks for VIP’s arrival and escorts guests to rooms - Co-ordinates with all departments concerned in order to maintain Front Office functions properly - Operates the front office computer system in order to assist front office attendants - Checks group department, fit and ensure switchboard makes appropriate wake up calls - Handles guest complaints and other related problems and reports on the Assistant Manager’s log book - Assists reception, business centre, cashier, concierge and bell captain during they are busy - Answers guests inquires, handles complaints and attend to the needs of the guests - Approves and sign for allowances, rebates etc., as required by Front Office Cashier - Authorizes charges to be made for late departures and/or compliments on them - Promotes and maintains good public relations - Maintains and be guided of hotel policy on credit/lost and found hotel guests properties - Follows up in credit check report, liaise with credit manager - To responsible for front office operation during the absence of Front Office Manager - Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders - Assigns and Approves Duty roster changes for all Front desk staff
Front Office Manager tại Crown Retreat Quy Nhon
11/2017 → 11/2022 (5 năm )
Qui Nhơn, Binh Dinh Province, Vietnam
- Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. - Maintain a professional and high quality service oriented environment at all times. - Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. - Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. - Undertake full responsibility for Scheduling and Payroll of the department. - Undertake full responsibility for managing operating expenses and purchasing for the department - Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel - Checks cashiers in and out and verifies banks and deposits at the end of each shift - Review daily front office work and activity reports generated by Night Audit - Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication - Coordinate daily activities with hotel management team on a daily basis - Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture - Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures - Review Front office log book and Guest feedback forms on a daily basis - Perform other duties as requested by management
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