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Liên hệ thành công | 1 | 08:17 18/09/2017 |
Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Taiwan language academy
Chinese - Khác
2009 → 2009
Science technology Union For informatics Application – UIA
Tin Học Bảo Trì - Khác
2006 → 2006
General Department of Sports and Physical Training
An Toan, Cứu hộ đuối nước (Lifeguard) - Khác
2018 → 2018
Science technology Union For informatics Application – UIA
Tin học Văn Phòng - Khác
2006 → 2006
Ha Noi Open University
English - Đại học
2003 → 2007
Kĩ năng
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
Quản lý | |
Sắp Xếp Tổ Chức Công Việc | |
Communication skill | |
Word/Excel/PowerPoint | |
Làm việc nhóm | |
PHOTOSHOP | |
Giải quyết phàn nàn |
Kinh nghiệm làm việc
Warer Park and Theme Park Manager tại Sun World Hon Thom Nature Park
8/2022 → Hiện tại
Phú Quốc
EXPERIENCE: 1. 8/2022 – untill now. Sun Worl Sam Son and Phu Quoc Island Position: Water Park and Theme Park Manager Key responsibilities - Maining for Theme park and Water Park at Hon Thom island - Management and oversee the Recreation Department. - Check and supervise recruitment, training, assignment, performance evaluation, and work organization of Departments in the Operations Department - Recruit, supervise, train and evaluate employees on professional and technical skills to achieve operational efficiency. Create a positive working environment and create opportunities for employees to learn and develop, safety quality service - Write SOP for Sam Son and Hon Thom - Training Fird aid for Life guard and operators… - Traing skill safty and service to staff. - Set standards, monitor and check park operating methods and procedures to ensure compliance with procedures and standards. - Recommended park modifications and facility maintenance. - Propose and implement improvements in park operating methods and procedures to develop the parks. - Coordinate with departments/divisions/divisions in implementing processes, plans and tasks to achieve the highest efficiency of the Company's work. - Monitor safety and security regulations and perform risk assessments to report to the Board of Directors and prevent them - Respond to Guest complaints and handle issue to ensure maximum customer satisfaction - Comply with incident and injury reporting procedures to effectively manage compensation cases - Planing Maing for high season and low season - Planing operation follow season. - Monitor and control budget spending and ensure effective use - Make cost adjustments in the budget appropriate from time to time - Propose changes in the allocation of personnel and necessary assets and equipment in budget allocation. - …. 2. 6/2021 – 8/2022. FLC Quy Nhơn – Bình Định Position: Recreation Manager
Recreation Manager tại Wyndham Grand Flamingo Cat Ba Resort
3/2020 → 5/2021 (1 năm 2 tháng)
Cát Bà - Hải Phòng
EXPERIENCE: 1. 3/2020– until now: Wyndham Grand Flamingo Cat Ba Resort Key responsibilities: - Management and oversee the Recreation Department. - Maining for department - Staff recruitment: interview and select job application as well as supervise, discipline and complete performance evaluations. - Joint to project team to discus and design for Rec outlet. - Check and report defected construstion for all Rec outlets. - Set up and operation all outlet of all Recreation at the Windham Grand Flamingo Cat Ba with 1000 room more: with four Swimming Pools (Cham Pool = 1240m2, four season pool = 650m2), Two beachs (Cat Co 1 and Cat Co 2), Kid club, Fitness center, Swimming Pool, Activities, football beach, teambuilding, VR game Park (13 VR game and 33 Coin game machine) . - Make the list and Order OS&E for Recreation department - Coordinating with the purchasing department for models and equipment and tools for all outlet. - Write Regulation and disclaimer form for all outlet (kid, gym, pool,…) - Maintain a safe working environment and abide by all health department regulation. - Write SOP and Training for attendants - Training first aid and CPR for staffs and other skill. - Training attendants about work processes for all activity recreation - Making planning for business - Design and MC Teambuilding game - Coordinate to sale team to provide combo activities. - Promote and up sales excursion to guests, customizing where necessary to meet and exceed guests’ need. - Take care and resolve the guests complain directly in timely manner with the highest level of professionalism. - Schedule staff and complete payroll records in accordance with budgeted guideline. - Control and plan revenue: maximization of revenue and control of expenses in all area under control. - To issue recommendation regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluation of financial performance, including report on sales and operation with supporting statistical data - Inventory and maintain recreation equipment. - Coordinated with Engineering to maintain proper standards of hygiene and functioning of all equipment. - Carry out the initiative to set up sections and improve the cost-saving the equipment - Ensuring good governance phases prepared to serve customers better - Support other department on the work. - Building group Event and build Event scripting MC - Perform the tasks from GM
Recreation Manager tại L’Azure Resort and Spa
3/2019 → 3/2020 (1 năm )
Phú Quốc - Kiên Giang
EXPERIENCE: 1. 4/2019 – 2/2020 L’Azure Resort and Spa (Phu Quoc island) Position: Recreation Manager Key responsibilities: all at Recreation Department: Kid, Gym, Pool, water sport, beach... 2. From 10/2017 –2/2019: Melia Bavi Mountain Retreat • Position: Recreation Manager • Key responsibilities: - Management and oversee the Recreation Department. - Staff recruitment: interview and select job application as well as supervise, discipline and complete performance evaluations. - Set up all outlet of active Recreation in the mountain - Write SOP for Kid club, Kid corner, Fitness center, Tour, Swimming Pool, Activities, Biking, Trekking, football, teambuilding, Karaoke… - Design Tours and write tour words for tour guides and organizing excursion: trekking, biking, walking, buggy tour for French Ruin and at mountain and outside excursion. - Maintain a safe working environment and abide by all health department regulation. - Training SOP for attendants - Training Tour guide and MC teambuilding - Training first aid and CPR for staffs - Design and prepare Teambuilding game - Training attendants about work processes for all activity recreation - Making planning for business - Coordinate to sale team to provide combo activities. - Promote and up sales excursion to guests, customizing where necessary to meet and exceed guests’ need. - Take care and resolve the guests complain directly in timely manner with the highest level of professionalism. - Schedule staff and complete payroll records in accordance with budgeted guideline. - Control and plan revenue: maximization of revenue and control of expenses in all areas under control. - To issue recommendation regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluation of financial performance, including report on sales and operation with supporting statistical data - Find supplier for Recreation equipment: gym, kid, activities - Order equipment and implement teambuilding activities. - Inventory and maintain recreation equipment. - Coordinated with Engineering to maintain proper standards of hygiene and functioning of all equipment. - Proses and clean swimming water by salt and chemical - Carry out the initiative to set up sections and improve the cost-saving the equipment - Ensuring good governance phases prepared to serve customers better - Support other department on the work. - Building group Event and build Event scripting MC - Perform the tasks from GM 3. from 1/2015-11/2016 FLC Sam Son – Thanh Hoa Position: Assistant of Recreation (in charge manager) Key responsibilities: - Human Management - Set up all outlet of active Recreation: - Manage the activities of employees at work - Build member channel - Build SOP for Recreation department (Kid corner, Pool, fresh shower, water sport Gym club, beach. Teniss course, beach foodbal, activities, team building.) - Training attendants about work processes for all activity recreation - Training SOP for attendants - Training + Greeting Guests + How to handle Guest complain + Guest behavior service + Inventory management + Training first aid and CPR - Making planning for business - Cost control - Controlling the cost of inputs and outputs - Promote sales - Ensuring good governance phases prepared to serve customers better - To ensure the quality of services in accordance with standards - Find supplier for Recreation equipment: gym, kid, activities and water sport - Make commitments and rules for Recreation - Make marketing planning for sales - Write water sport procedure - Tabulated fuel consumption sheet for water sport - Carry out the initiative to set up sections and improve the cost-saving the equipment - Direct Guest service if necessary Other things: - Perform the tasks from GM - Report daily work or upon the request of the General Management - Building group Event and build Even - Asist and manage FO of jobs 4. From 2013 to 2015: TaiJaan company Position: Business manager 5. From 2010 -2012: work at Sheng Chang Company Position: Business and import-export Assistant 6. From 2008- 2010: Work at Korea company (DJM) Position: Plan Assistant