Food and Beverage Manager tại Avana Retreat Mai Châu

10/2022 → 1/2025 (2 năm 3 tháng)

Hòa Bình

- Oversee day-to-day food and beverage operations, ensuring smooth execution of service and high standards of quality - Ensure compliance with health and safety regulations, food handling, and hygiene standards. - Collaborate with kitchen staff to ensure seamless coordination between kitchen and service teams. - Manage inventory control and maintain stock levels while minimizing waste - Hire, train, and supervise food and beverage staff, including waitstaff, bartenders - Create work schedules, manage staff performance, and provide coaching and feedback. - Foster a positive work environment, promoting teamwork and excellent customer service. - Handle guest complaints and resolve issues in a professional manner to ensure customer satisfaction. Continuously monitor guest feedback and make improvements to the overall dining experience. - Collaborate with chefs to design menus that appeal to the target audience while ensuring profitability - Coordinate food and beverage services for special events, banquets, and catering operations.