Tour guide and Customer Care tại Mekong Eyes cruise

7/2015 → 8/2018 (3 năm 1 tháng)

Can Tho

1. Deliver exceptional experiences on a 2-day boat trip through the Mekong Delta, from at least 20-30 guests per day. 2. Provide historical and general insights about key destinations. 3. Proactively assist and manage guests' travel schedules, ensuring timely pick-up and drop-off. 4. Lead the service team, including F&B, Housekeeping, and Chefs, to provide seamless service and memorable extra-mile moments. 5. Collaborate with the sales team to accommodate urgent or last-minute bookings.

Butler tại Khách sạn JW Marriott Phú Quốc Emerald Bay

10/2018 → 7/2019 (9 tháng)

Phu Quoc

1. Welcome and assist VIP guests upon booking confirmation, ensuring a seamless check-in experience. 2. Take note of VIP guest preferences and favorite activities to personalize their stay and maximize enjoyment. 3. Coordinate with F&B, Housekeeping, and other relevant departments to deliver exceptional service in line with company standards. 4. Proactively handle unexpected issues, document incidents in the assigned system, and provide solutions for continuous service improvement. 5. Offer engaging activities, provide local insights, and share travel recommendations to enhance the guest experience. 6. Work as part of a dedicated team, providing 24/7 service to create unforgettable VIP experiences (ex: the first Indian wedding on Phu Quoc Island)

Butler tại Six Senses Côn Đảo

10/2019 → 10/2020 (1 năm )

Vũng Tàu

1. Welcome and assist guests upon booking confirmation, ensuring a seamless check-in experience, average 5 - 7 villas per day. 2. Perform similar duties and responsibilities in my previous role at the JW Marriott resort

Assistant Training Manager tại Hwaseung Rach Gia

3/2021 → 2/2025 (3 năm 11 tháng)

Kien Giang

1. Plan and implement training programs in alignment with customer standards and company objectives, including onboarding programs, C-TPAT, time management, presentation skills, teamwork, and line leader communication. 2. Translate training materials and deliver specialized courses on business strategy, stress management, and the company’s vision and mission. 3. Collaborate with relevant departments and the leadership team to foster a positive workplace environment, average 3 activities per month. 4. Lead the Great Workplace Project, resulting in an 18% increase in employee satisfaction (May 2023 - Dec 2024). 5. Organize engaging and meaningful internal events to enhance employee engagement, strengthen branding, and contribute to local initiatives (2 events every two months, TikTok channel, KOCUN cooperation, etc.). 6. Manage an 8-member team of dynamic professionals in training, data analytics, and innovative content creation.

Outstanding contribution of Strategy business

12/2014

Hwaseung Rach Gia Footwear Manufacturing

Employee of the month

2/2019

JW Marriott Phu Quoc