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Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Hostpitality | |
Tin học văn phòng | |
Front Desk |
Kinh nghiệm làm việc
Front Office Agent - Captain tại CÔNG TY CỔ PHẦN QUÊ HƯƠNG LIBERTY
6/2019 → 6/2022 (3 năm )
Hồ Chí Minh
-Work with Smile PMS. -Check in-check out for guests. -Supervise front desk staff, including receptionists, concierge. This involves scheduling, training, and performance management. -Ensuring that guests or visitors receive excellent customer service. -Conduct training sessions for new front desk staff. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.
Receptionist tại Caravelle Hotel
12/2022 → 1/2024 (1 năm 1 tháng)
Hồ Chí Minh
-Work with Opera PMS. -Check in-check out for guests. -Ensuring that guests or visitors receive excellent customer service. -Training new receptionist. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.
Hostess tại SOKOGROUP LTC.
10/2024 → Hiện tại
Hồ Chí Minh
-Handling hotline, contacting guests and making reservations. -Making tea for guests, showing guest around the restaurant. -Responsible for ensuring that the tea lounge operates efficiently and meets quality standards set by the organization. -Ensuring that guests or visitors receive excellent customer service.