Researcher Cum Secretary to Director tại NATIONAL INSTITUTE OF AGRICULTURAL PLANNING AND PROJECTION

12/2014 → 4/2017 (2 năm 4 tháng)

Researcher Cum Secretary to Director

- Making planning and Projection- Research, survey, evaluate and protect all agriculturalrelated natural resources, such asland, water, etc. as well as to formulate and implement the strategy for agricultural and ruraldevelopment accompanied by the protection of the environment, etc.

Senior GSA cum leader of concierge tại Novotel Hanoi Thai Ha

10/2023 → Hiện tại

Hà Nội

Greet and welcome guests upon arrival. Check guests in and out efficiently and accurately. Handle guest inquiries and resolve any issues or complaints. Provide information about hotel amenities, services, and local attractions. Process reservations and manage room assignments. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Handle payments and process transactions. Maintain accurate records and update guest information. Assist with luggage and other guest requests. Ensure the front desk area is clean and organized. Follow hotel policies and procedures. Promote hotel services and amenities to guests. Assist with special requests and VIP services. Monitor and respond to guest feedback. Provide concierge services as needed. Support other departments as required. Maintain a professional and friendly demeanor at all times. T9/2023-Now Participate in training and development programs. Adhere to health and safety regulations. Contribute to a positive team environment.

Bell Captain - Acting Concierge Supervisor tại Dolce by Wyndham Hanoi Golden Lake

6/2020 → 10/2023 (3 năm 3 tháng)

Hà Nội

- Supervise and conduct training to bell staff - Ensure that all staffs are fully informed and knowledgeable on hotel facilities and its surrounding areas - Arranging Transportation.Delivering Message, Mail or Parcel to the Guest's Room. - Review the OCC forecast and arrange the roster for next week

Bellman/Concierge Team tại Melia Hanoi Hotel

3/2019 → 5/2020 (1 năm 2 tháng)

Hà Nội

- Uploading and Loading the Luggage. - Handling Guest Luggage on Arrival and Departure. - Entering and Leaving Guest's Room .Escorting and Directing Guest. Rooming the Guest. - Handling Lost and Found Items

Mr Vo Tuan Anh - FOM

Novotel Thai Ha

tuananhvo@novotel.com.vn - 0945657535

Mr. Cao Viet Thanh - Chief Concierge

Dolce by Wyndham Hanoi Golden Lake

cc@dolcehanoigoldenlake.outlook.com - 0915618860

Mr. Nguyen Trong Tuan - Chief Concierge

Melia Hanoi Hotel

concierge@meliahanoi.com.vn - 0904108010

- Mr.Nguyen Van Chinh - General Director of NIAPP

NIAPP

info@niapp.org.vn - 0913317788