Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Trâm Anh Nguyễn
43 Lượt xem hồ sơ
Nữ, 02/10/1994, 30 tuổi
Số 4 Ngách 823/19 Đường Hồng Hà, Phường Chương Dương, Hoàn Kiếm, Hà Nội
Cập nhật: 14/11/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
20 - 30 triệu
Hà Nội
Tiếng Anh (Khá)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Thăng Long
Ngôn Ngữ Anh - Đại học
2012 → 2016
Kĩ năng
| Training and Development | |
| Internal Compliance | |
| Auditing | |
| Quality Control | |
| Dashboard Building | |
| System Administration | |
| Multitasking | |
| SOP & Procedure Creation |
Kinh nghiệm làm việc
Global Auditing & Training Specialist tại Mad Monkey Hostels
12/2023 → Hiện tại
Hanoi, Vietnam
- Develop audit frameworks on Safety Culture for all departments such as Housekeeping, Marketing, F&B and build all operational checklists on Trail platform while implementing remote audits to reduce costs and maintain transparency. - Create SOPs and policies on audit and compliance, converting them into engaging digital training content such as Loom videos and live workshops for broader impact. - Manage the Learning Management System, collaborated with Safety Culture provider, and built comprehensive audit and LMS dashboards using Google Sheets and Google Looker. - Develop infographic training documents tailored to operational needs, working closely with managers to ensure efficient and impactful ground-level training across departments.
Regional Health and Safety Manager (Vietnam, Cambodia, Thailands and Laos) tại Mad Monkey Hostels
10/2022 → 8/2023 (10 tháng)
Hanoi, Vietnam
- Develop a comprehensive audit framework covering all critical areas (H&S, Fire Safety and Food Safety) that can be applied company-wide. - Conduct on-site audits and provided actionable feedback, along with guidelines to resolve issues, ensuring continuous improvement in safety, eliminating the potential hazards and improving operational standards. - Deliver essential training at all levels, resulting in significant improvements, with low-scoring properties achieving over 90% in audit scores.
Personal Coach tại Gein Academy
7/2020 → 9/2022 (2 năm 2 tháng)
Hanoi, Vietnam
- Help more than 30 individuals to explore their self-awareness, helping them uncover their strengths, weaknesses, and personal growth areas. - Use coaching tools and techniques to guide leaders in different establishment in identifying team members’ potential career paths and maximizing their personal and professional potential. - Collaborate with leaders from other organizations to create workshops on self-awareness and personal development (such as Sydney English Center in Nam Định, Tan's Homestay in Mai Châu)
Back of House Manager tại Vietnam Backpackers Hostels
5/2017 → 6/2020 (3 năm 1 tháng)
Hanoi, Vietnam
- Manage the working roster for the entire hostel, monitored payroll to ensure it aligned with budget ratios. - Directly supervise the Back of House team such as ensuring compliance with food safety standards in the kitchen and adherence to cleanliness policies within the housekeeping team. - Recruite new team members and conduct performance reviews every 6 months, driving continuous improvement in service quality and team performance - Support executive team to open new property and build the team.
Front of House Manager tại Vietnam Backpackers Hostels
6/2016 → 5/2017 (10 tháng)
Hanoi, Vietnam
- Monitor and support the Front of House team—including Reception, Travel, and Bar—to ensure exceptional guest experiences and high service standards. - Develop comprehensive weekly and monthly sales reports, analyzing team and individual performance to identify training needs and drive sales growth. - Swiftly address any issues, fostering a positive atmosphere and continuous improvement in service quality.
Reception and Travel Consutant tại Vietnam Backpackers Hostels
6/2014 → 5/2016 (1 năm 10 tháng)
Hanoi, Vietnam
- Deliver outstanding customer service at the reception, efficiently handling check-ins, check-outs, and guest inquiries to ensure a welcoming atmosphere for all visitors. - Provide expert travel advice and recommendations to guests, assisting them in booking tours, transportation, and accommodations to enhance their overall experience. - Manage reservations and maintain accurate records, ensuring smooth operations and effective communication between departments.
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