FRONT OFFICE MANAGER tại SEPONBLUE

4/2022 → 10/2024 (2 năm 5 tháng)

Đà Nẵng

Delivered superior customer service and managed the front desk operations to ensure guests had a positive experience. - Developed and implemented strategies to increase occupancy and revenue. -Train staff on receptionist skills, good working attitudes and skills in handling customer complaints -Prepared and monitored monthly sales and occupancy reports. -Provided guidance to staff and addressed customer complaints to maintain customer satisfaction. -Conducted regular meetings with staff to assess performance and identify areas for improvement.