Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Viết Nam
20 Lượt xem hồ sơ
Nữ, 22/05/1997, 27 tuổi
20 Phan Bội Châu, Hải Châu, Đà Nẵng
Cập nhật: 30/10/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
8 - 12 triệu
Đà Nẵng
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Duy Tân
Quản trị du lịch khách sạn - Đại học
2016 → 2020
Kĩ năng
| Tin học văn phòng | |
| Tin học văn phòng | |
| Sáng tạo | |
| upselling | |
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn |
Kinh nghiệm làm việc
Nhân viên Office tại Bangkok18plus Trading and Serviec
2/2022 → / (2 năm 9 tháng)
Bangkok, Thailand
Officer - Create and write content on social networks - Follow up and respond to customer inquiries. Be admin for social networking pages like Facebook, Twitter, etc - Design, and book of tours in Bangkok and Pattaya - Guide, and take care of customers who need to book tours, transportation, visa issues, passports, air tickets - Handling the settlement of booking restaurants, hotels, entertainment and sightseeing places, transportation services,
Receptionist tại Diamond Sea Hotel và Vanda Hotel Da Nang
5/2017 → 5/2019 (2 năm )
Đà Nẵng
- Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Oversee and coordinate all arrivals and departures of special guests (VIPs, REPEATs etc) - Promote all amenities, conveniences and programs offered - Appraise team’s performance and produce reports - Examine activities logbook, assign tasks appropriately and implement control schedule - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) - Double Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Take care partners’ request, bookings and payment
Nhân viên Sale tại HAVAIANAS STORE, MAISON JOINT STOCK COMPANY
5/2015 → Hiện tại
Đà Nẵng
Sales & Cahier Staff Main responsibilities: - Selling fashion products for Foreigners and Vietnamese. - Quick payment for customers, doing the work of a cashier - Summary and report revenue at the end of the day and month - Report inventory details, import new products, export old and broken products - Arrange products and change it according to topics - Clean up and arrange cargo storage
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