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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
N/A
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá), Tiếng Hàn (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Swiss Educational College
Hotel Management - Đại học
2023 → 2024
Sejong University
Hotel Management - Đại học
2019 → 2022
Sejong University
Korean Language Program - Khác
2018 → 2019
THPT Lương Thế Vinh
Trung học
2014 → 2017
Kĩ năng
| Customer Service Excellence | |
| Crisis Management | |
| Multilingual Communication | |
| Cultural Sensitivity | |
| Leadership & Teamwork | |
| Cross-Department Collaboration | |
| Microsoft Office | |
| Property Management Systems (PMS) |
Kinh nghiệm làm việc
Guest Relation Office (Internship) tại JW Marriott Hanoi
7/2023 → 10/2023 (3 tháng)
Hanoi, Vietnam
- Assisted in the preparation and execution of President Joe Biden's official visit to Hanoi in 2023, ensuring smooth operations for a high-profile diplomatic event. - Managed the reception of VIP guests from Marriot International's parent company, enhancing my skills in VIP and diplomatic protocol. - Coordinated communication between departments to ensure seamless guest experiences for high-end clients. - Successfully handled complex guest requests and complaints, resulting in a 95% satisfaction rate from VIP guests.
Intern tại Dusit Thani - Dusit Beach Resort
8/2022 → 6/2023 (10 tháng)
Guam - USA
- Rotated through multiple departments, including Front Office, Housekeeping, Concierge, Bell Services, Recreation (Pool Attendant, Kids Club), and Food & Beverage (across 5 outlets). - Managed guest complaints and recovery during natural disasters, contributing to the resort's rapid response and recovery efforts. - Participated in fire incident response, working closely with the safety team to ensure guest safety and minimize damage. - Assisted guests with their luggage and provided local information to enhance their experience. Coordinated transportation services and offered personalized recommendations for activities. - Oversaw pool safety and guest engagement in recreational activities, especially for children. Organized and led activities for the Kids Club, ensuring a memorable stay for families. - Achieved a high reduction in guest complaints related to emergency incidents through proactive communication and service recovery.
Food & Beverage Attendant (Part-time) tại DaeSam Restaurant
10/2021 → 7/2022 (9 tháng)
Seoul, Vietnam
- Served guests in a busy restaurant environment, providing excellent customer service and ensuring timely delivery of orders. - Assisted in daily operations, including table setting, order taking, and beverage service for an average of 100 guests per day. - Increased guest satisfaction through attentive service and a personalized dining experience, contributing positive feedback.
Translator & Interpreter (Part-time) tại NARMTS Company
3/2021 → 12/2021 (9 tháng)
Seoul, Korea
- Provided translation services between Korean and English in real-time for corporate meetings and documentation. - Successfully translated complex business documents, enhancing communication between teams and clients.
Cashier (Part-time) tại CU Convenience Store
9/2019 → 12/2021 (2 năm 2 tháng)
Seoul, Korea
- Managed daily sales transactions for a fast-paced convenience store with an average of 150 customers daily. - Improved store operations by managing stock, maintaining a 98% accuracy rate in inventory control.
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