Experienced manager with a demonstrated history of working in different industries and positions. Skilled in Data Analysis, Market Reseach, Operation and Team building. - Business and marketing planning for the year. - Predict the market situation based on research results and data collection, thereby rienting Sales & Marketing strategies for hotels in the short and long term. - Budget planning for Sales & Marketing activities in the year. - Implement the plan with the relevant departments. - Recruitment and training of direct employees - Supervise the implementation of regulations and processes of Sales & Marketing department - Establish close relationships with potential customers, commercial companies, airlines, potential travel agencies and mass media agencies. - Summarize and check daily and weekly reports of Sales & Marketing staff, market analysis reports, special event activities and other business operations of the hotel, in order to have a basis to discuss the decisions to run the business correctly. - Attend and exploit international fair and exhibition events to find new customers and expand markets. - The organization of collecting customer feedback reflects the quality of hotel products and services to timely adjust the services - Establish a close relationship with mass media agencies and local authorities to propagate and promote the hotel image. - Summary of customer feedback, research and propose to adjust products and services in accordance with customers' requirements and market trends. - Implement measures to monitor the quality of products and services provided to customers. - Build and maintain customer care activities, build and develop loyal customers. - Implement measures to collect information, draft survey forms, monitor the content of information published by the hotel and collect and handle external information related to the reputation of customers. - Monitoring the use of marketing advertising budgets as planned. - Implement and direct the implementation of marketing plans, promote marketing to maintain and expand markets, build and maintain the image of hotel messages in the international and local markets. - Solve urgent problems via hotline directly.