Housekeeping tại SHERATON SAIGON HOTEL & TOWERS

3/2016 → 11/2016 (8 tháng)

Hồ Chí Minh

Front Desk Receptionist tại Hotel Continental Saigon

11/2016 → 2/2020 (3 năm 3 tháng)

Hồ Chí Minh

Delivered exceptional customer service to guests daily, resolving inquiries and complaints with a satisfaction rate exceeding 95%.Fostered positive guest relationships, resulting in an increase in repeat visits and enhanced overall comfort. Completed business revenue reports with 100% accuracy, improving revenue tracking efficiency. Maintained accurate records for guest interactions, boosting satisfaction scores.

Sales Manager tại DAT XANH MIEN NAM

8/2020 → 2/2022 (1 năm 6 tháng)

Hồ Chí Minh

Achieved expected sales for 5 consecutive months as a Sales Consultant leading to a promotion to Sales Manager after 6 months. Developed and executed company's sales plan as a Sales Manager Trained and managed sales team on project information and digital marketing plans Combined traditional sales techniques with modern digital marketing strategies to achieve optimal results

Business Account Manager tại Novaland Group

2/2022 → 11/2022 (9 tháng)

Hồ Chí Minh

Drive revenue growth and exceed sales targets through effective sales strategies and market research. Foster strong relationships with key clients and partners, identifying new business opportunities. Oversee front desk operations, train staff on exceptional customer service, and maintain accurate guest records for continuous improvement.

Investment Analyst of DFA VN & General Manager of Bloq SG tại DFA VN / BLOQ SAIGON

3/2023 → 6/2023 (3 tháng)

Hồ Chí minh

Conducted extensive financial analysis and research as an Investment Analyst at DFA VN, advising on potential investment opportunities. Oversaw all activities and operations at Bloq Saigon as General Manager, implementing marketing strategies to increase foot traffic and maintain the center's reputation. Coordinated with marketing, accounting, and maintenance teams to ensure smooth operations and consulted clients on investment solutions, boosting customer satisfaction and retention.

Sales & Front Office Manager tại BON AMI – THIÊN XUÂN HOTEL

7/2023 → / (1 năm 4 tháng)

Hồ Chí Minh

Boosted Revenue: Achieved a 13% increase in average revenue over 12 months, with record peaks in January and March 2024. Enhanced OTA Performance: Elevated Booking.com and Agoda scores by 0.2 and 0.3, securing top 20 search rankings and attracting a surge of new customers. Strategized Business Plans: Developed and executed monthly and quarterly business plans, aiding in precise occupancy forecasting and revenue optimization. Conducted Market Analysis: Performed thorough market research, price checks, and competitor analysis, ensuring accurate OTA data and leveraging new promotions. Coordinated Operations: Streamlined OTA connections, collaborated with sales, customer care, and hotel management, and evaluated new online distribution channels to maximize revenue.

Brand Ambassador

1/2022

Brand Ambassador of Dat Xanh Mien Nam

Brand Ambassador

11/2021

Brand Ambassador of HT Pearl Apartment project

The Best Hotel Staff

12/2018

The Best Hotel Staff of Continental Saigon Hotel

Mr. Shivam Purwar - Investment Manager

DFA VN

shivam@devfinasia.com - +84 76 402 7974