Đại học Khoa học Xã hội & Nhân văn

Assistant F&B Manager cum F&B Project Manager tại Phu My Development JSC

Key Responsibilities - Building a restaurant project for a golf course - Rebuilding the organizational chart - Rebuilding the menu according to the business model - Rebuilding the system of personnel, kitchen and operation costs - Participate in working with department heads on making a list of tools and equipment - Develop programs to promote sales at the main restaurant, bar, and business locations of the golf course - Train the team in a professional style and in accordance with the business model - Develop service and service processes - Revenue growth - Completed the opening Key Achievement - Completed the construction of a system of 200-seat restaurants and 150-seat bar clubs in 6 months - Achieve business targets as planned - Changing the service and service mindset of the waiter and kitchen team

Project Manager cum General Manager tại Tokyo Town Restaurant Groups

Key Responsibilities - Representatives of investors and CEOs to find and negotiate rents - Building a 350-seat Japanese restaurant project and 7 VIP rooms - Built with a kitchen team of 10 Japanese food stalls - Working with Japanese and Vietnamese partners on business and marketing coordination programs - Work with partners to set up kitchen systems, electrical systems, water systems, internet systems, POS systems, fire protection systems, cable TV systems, food safety and hygiene systems, etc. and other jobs - Recruitment of management team - Develop a business plan together with the CEO - Develop a system of food, beverage costs, and operating costs Key Achievement - Completed the construction of a 350-seat restaurant, 7 VIP rooms, 10 kitchen counters in 3 months - Complete the pre-opening and opening program - Complete the building of the source team - Complete customer file building

Banquet Manager & Assistant F&B Manager tại NOVOTEL SAIGON CENTRE

Key Responsibilities - Manage the entire food and beverage department together with the department head - Manage and coordinate with the marketing sales team to build the image of the hotel, banquet services, revenue growth - Coordinate with the executive chef to develop menus and menu packages for groups of guests of hotels, tour operators, individual customers, and corporate customers - Allocate departmental personnel for operations at the department's business locations - Control department costs according to the set budget - Build and create relationships with client files - Recruit the right needs and build human resources for each time - Train and develop personnel according to the plan - Develop a promotion plan for the team - Handle customer and team problems - Assist clients in arranging, organizing, and executing event programs Key Achievement - Achieve revenue according to the target for 7 consecutive months. - Train and coach the responsive team in customer service in accordance with Accor's service spirit - Employee promotion - Achieved management excellence awards - Build a professional and dedicated image with customers

F&B Manager tại Saigon Hotel Corporation

Key Responsibilities - Rebuilding the organizational chart - Rebuilding the cost system - Building and restructuring the culinary model - Build new business locations to increase revenue - Rebuilding food and beverage services - Rebuilding menus and sales prices for the department's business locations - Recruiting and training the team - Develop sales promotion programs from time to time and festivals - Rebuilding the operating kitchen system - Controlling food costs at a reasonable level - Rebuild the inventory system - Guide and coordinate with sales and marketing teams to grow revenue as well as diversify services for customers Key Achievement - Successfully rebuild the food and beverage team on budget - Successfully train and train the team to become professional and flexible, supplementing knowledge for the waiter and kitchen team - Successfully built a new business model within 3 weeks and achieved business efficiency, accounting for 40% of the department's revenue - Successful restructuring of restaurant and culinary styles - Successfully rebuilt the concept and style of the event department

Restaurant Project Director tại Steak World

Key Resposibilities: - Rebuilding organizational chart - Control and decrease food & beverage cost and another expenses. - Consult & rebuild operating kitchen system, central kitchen - Working with team to research & develop new product - Rebuild & implement SOP to all concerned service part. - Consult & build 5 years P&L, ROI, Operation expenses, monthly P&L, Inventory, recruitment cost... - Consult & acting sales & marketing strategy to promote products to growing business. - Consult & work with kitchen team to build an effective kitchen system for compatible business concept comply with food safety and hygiene - Consult & working effective on F&B menu - Co-working with Owner, S&M, M&E, SE, Accounting & Purchasing for effective operation Key Achievement: - Revenue growth, control and reduce costs at a stable level and optimize profits - Train and coach the service team of restaurant system chain to become more professional and effective in terms of customer service, culinary service style, sales strategy - Successful on building strategy & sales plan for events for branding & revenue - Handle all slow-selling goods and long-term inventory - Rebuilding the selling price and rebuilding the cost system. - Rebuild inventory - Allocating & rebuilding central kitchen operations and operating kitchens

Project Consulting/Executive Manager tại Hum Viet Nam

Key Resposibilities: - Rebuilding organizational chart - Control and decrease food & beverage cost and another expenses. - Re-present CEO to work on 5 brands of company - Consult & rebuild operating kitchen system, central kitchen - Working with team to research & develop new product - Rebuild & implement SOP to all concerned service part. - Consult & build 5 years P&L, ROI, Operation expenses, monthly P&L, Inventory, recruitment cost... - Consult & acting sales & marketing strategy to promote products to growing business. - Consult & work with kitchen team to build an effective kitchen system for compatible business concept comply with food safety and hygiene - Consult & working effective on F&B menu selling, events, coffee shop and other products. - Co-working with CEO, S&M, M&E, SE, Accounting & Purchasing for effective operation Key Achievement: - Revenue growth of 15%, control and reduce costs at a stable level and optimize profits by 5% - Train and coach the service team of 5 brands to become more professional and effective in terms of customer service, culinary service style, sales strategy - Successful on building strategy & sales plan for events for branding & revenue - Handle all slow-selling goods and long-term inventory - Rebuilding the selling price and rebuilding the cost system. - Rebuild inventory - Allocating & rebuilding central kitchen operations and operating kitchens

Owner Representative tại Slayder Studios

Key Responsibilities: - Manage the entire operation of the Slayder Studios store specializing in perfumes, cosmetics and designer fashion - Responsible working with domestic and oversee vendors. - P&L control and work on budget. - Do marketing plan for promotion. - Control COG and expenses. - Training staff - Customer service Key Achievements: - Achieve 1 year of continuous revenue - Control store operating costs in accordance with the set budget - Growing your store's frequent flyer base - Optimize profits at the level of 10-15%

F&B Director - Operation Manager - Training Director tại HSSC

Key Responsiblities - Consulting and operating F&B project in hotels, restaurants, hotel - apartment, resort. - Build up & implement SOP to all concerned service part. - Build up 5 years P&L, ROI, manage operation expenses, monthly P&L, inventory, recruitment cost... - Consulting & acting sales & marketing strategy to promote products, increasing revenue, saving costs and optimizing profit. - Consulting & working with kitchen team to build up effective kitchen system for compatible business concept comply with food safety and hygiene. - Consulting & working effective on F&B menu comply with F&B trends. - Consulting & working on F&B construction expenses relate to investment, administrative system, recruitment... - Co-working with GM, S&M, FO, M&E, SE, HSKP, Suppliers at the project for developing & promoting hotel's products relating to rooms & F&B products. - Training & Coaching service team and sales team. Key Achievement: - Consulting & operating in accordance with the set plan and orientation - Improve projects on building professional staff, revenue growth and cost control in accordance with the built budget - Improve and thoroughly address issues related to food, beverage and operational costs - Training sales, sales and marketing teams in food and beverages - Effectively build sales promotion programs - Support the investor with other issues