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Experienced specialist with over 10 years of experience in VIP guest services and event organization. Possess exceptional skills in operations management, conflict resolution, and creating unforgettable experiences for clients.
I am seeking a position that allows me to leverage my extensive experience in VIP guest services and event organization. I thrive in dynamic environments where high standards of service and guest satisfaction are prioritized. I am particularly interested in roles such as Guest Services Manager or Event Coordinator, in a collaborative atmosphere that fosters creativity and professional development, with a competitive salary reflecting my experience and value to the organization. My goal is to create memorable experiences for guests while continuing to grow professionally in the hospitality industry.
• Organized private events from scratch, coordinating with equipment suppliers and creating themed spaces. • Curated art exhibitions, quizzes, business conferences, and film screenings, providing technical support. • Worked on creating a unique atmosphere for guests, demonstrating a creative approach and attention to detail. • Successfully organized over 30 events, ranging from small film screenings to large-scale parties with around 100 invited guests.
• Coordinated VIP guest services and international passenger operations, liaising with various departments to ensure a high level of service. • Managed flight operations, overseeing all required procedures and documentation for departures and arrivals. • Trained local staff in Sri Lanka to meet the airline's standards for the launch of regular flights. • Independently managed operational tasks for three weeks during the COVID-19 pandemic. • Resolved complex passenger issues related to delays, cancellations, and provided guidance on further actions. • Managed approximately 600 flights during the last 2 years of work, ensuring seamless and efficient operations.
• Provided comprehensive passenger services, including special categories of passengers. • Organized efficient boarding processes and maintained accurate reporting documentation. • Developed communication skills and adaptability in a dynamic, fast-paced environment.
KardashA@gmail.com
operations@maldiviana.com.mv - +960 7787027