Laundry Supervisor tại Imperial Hotel

6/2006 → 3/2011 (4 năm 8 tháng)

Huế, Việt Nam

Directs and controls subordinate in Laundry section to ensure that all day to day operational matters are handled on time * Prepares duties roster * Provides sufficient supply of clean linen for hotel use at all the time * Ensure that guest laundry picked up and delivered at request time * Communicates to Front office if stains or damaged of any guest laundry items are found * Ensure that laundry area are kept clean and tidy on daily basis * Ensure that all laundry cart well-maintained and kept clean * Ensure that all pieces of equipment kept in good working condition * Report repairs and defects or equipment problem immediately to superior * Follows all clean linen, uniforms, costumes procedure including folding and storing in linen closets and designated area * Trains newly employed staff or trainees, interns and provide expects answer to questions * Coaches, counsels, disciplines and develops subordinate employee

Housekeeping Captain tại Vedana Resorts & Spa, Pilgrimage Village, Vedana Lagoon

7/2011 → 8/2012 (1 năm 1 tháng)

Huế, Việt Nam

Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters handled on time and guest expectations met * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals

Housekeeping Supervisor tại Laguna Banyantree Lăng Cô

9/2012 → 7/2017 (4 năm 9 tháng)

Huế, Việt Nam

Managed over 40 staffs * Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters handled on time and met guest expectations * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals * To attend to any ad hoc guests requests ensuring that they are is properly attended to adhered to as required on time * Executes departmental administration filling in forms and checklists * Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors * Handles customer complaints if possible, or reports them to supervisors. * Coaches, counsels, disciplines and develops subordinate employees

Housekeeping Manager tại Voco Quang Binh resort by IHG

11/2024 → / (5 tháng)

Quảng Bình - Việt nam

Pre-opening | Room cost controlling | Manning budget | Hand-over | Training | Room | Laundry | Uniform | Public area • Direct daily activities, plan and assign work ensuring always have the right staffing numbers • Develop team and improve performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance • Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties • Assist with deep cleaning projects and assist housekeeping staff during high volume periods • Make sure the quality of housekeeping and laundry services is always superb - make rooms special and memorable for guests • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction • Carry out special requests from guests, VIPs, returning guest • Handling guest complaints to achieve complete guest satisfaction • Maintain and order supplies and equipment whilst minimising waste • Reunite items with owners - and log any lost and found property • Perform other duties as assigned also serve as manager on duty • Prepare and monitor the hotel’s annual budget with a focus on increasing profitability • Maintain proper inventory levels managing cost per room for supplies and labour

Sham Rahman - Phó giám đốc khách sạn Angsana Lăng Cô

Angsana Lăng Cô

Sham.Rahman@banyantree.com - 0916721155

Lê Văn Toản - Director of Housekeeping

Intercontinental Long Beach Phu Quoc

Toan.Levan@ihg.com - 0931760305