Laundry Supervisor tại Imperial Hotel

6/2006 → 3/2011 (4 năm 8 tháng)

Huế, Việt Nam

Directs and controls subordinate in Laundry section to ensure that all day to day operational matters are handled on time * Prepares duties roster * Provides sufficient supply of clean linen for hotel use at all the time * Ensure that guest laundry picked up and delivered at request time * Communicates to Front office if stains or damaged of any guest laundry items are found * Ensure that laundry area are kept clean and tidy on daily basis * Ensure that all laundry cart well-maintained and kept clean * Ensure that all pieces of equipment kept in good working condition * Report repairs and defects or equipment problem immediately to superior * Follows all clean linen, uniforms, costumes procedure including folding and storing in linen closets and designated area * Trains newly employed staff or trainees, interns and provide expects answer to questions * Coaches, counsels, disciplines and develops subordinate employee

Housekeeping Captain tại Vedana Resorts & Spa, Pilgrimage Village, Vedana Lagoon

7/2011 → 8/2012 (1 năm 1 tháng)

Huế, Việt Nam

Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters handled on time and guest expectations met * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals

Housekeeping Supervisor tại Laguna Banyantree Lăng Cô

9/2012 → 7/2017 (4 năm 9 tháng)

Huế, Việt Nam

Managed over 40 staffs * Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters handled on time and met guest expectations * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals * To attend to any ad hoc guests requests ensuring that they are is properly attended to adhered to as required on time * Executes departmental administration filling in forms and checklists * Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors * Handles customer complaints if possible, or reports them to supervisors. * Coaches, counsels, disciplines and develops subordinate employees

ASSISTANT EXECUTIVE HOUSEKEEPER tại LAGUNA LĂNG CÔ

9/2012 → 10/2024 (12 năm )

Huế, Việt Nam

Managed over hundred staff * Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. * Achievement of the goals and objectives of department * Quantity and nature of guest comments and complaints * Attendance as scheduled training sessions * Individual performance vs hotel standards * Departmental expenditure vs budget * Staff training and development * Directs and controls all subordinate housekeeping staff to ensure that all daily operational matters handled on time and guest expectations met * Co-ordinates with front office to ensure that rooms are serve according to guest requirements and vacant rooms are clean for new arrivals * Conducts frequent checks of villas, public areas and back of house areas ensuring that all area are in sharp condition, service procedures standard of cleanliness level are in order and takes appropriate action where necessary. * Assists in overseeing the laundry, uniform room, gardening department and minibar ensuring that procedures are accurately followed and are as per hotel standards * Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations * Assists in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality * Assists in administering the hotel lost and found system * Assists in administering the hotel babysitting service. * Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. * Assists in the maintenance of efficient administration. * Assists in the selection training and evaluation of subordinate employees * Coaches, counsels, disciplines and develops subordinate employees

Sham Rahman - Phó giám đốc khách sạn Angsana Lăng Cô

Angsana Lăng Cô

Sham.Rahman@banyantree.com - 0916721155

Lê Văn Toản - Director of Housekeeping

Intercontinental Long Beach Phu Quoc

Toan.Levan@ihg.com - 0931760305