IT Officer (Helpdesk) tại FPT DISTRIBUTION CO., LTD

11/2005 → 4/2008 (2 năm 5 tháng)

Ho Chi Minh City

• Check, Install/Setup, monitor and troubleshoot in using PCs/Laptops and peripherals. • Check and backup user data into tape drives. • Develop the internal portal for BO with SharePoint Portal 2003. • Quarterly, plan to train users in using IT resources. • Yearly, plan to maintain users’ PC to update PC list; Coordinate with the Accounting Dept. for the annual asset inventory. Concurrently: ISO Man of IT (monitor to perform and control KPIs of IT) Reason for leaving: FPT Corporation rotated internal personnel.

In Charge of IT System tại FPT LAND CO., LTD

5/2008 → 10/2011 (3 năm 5 tháng)

Ho Chi Minh City

• Install/Setup, monitor and troubleshoot network smoothly (LAN, WAN, Internet, IP phone) at HO and Construction Sites. • Build, monitor IT security policies/processes for IT resources and backup/restore data. • Yearly, plan and budget to maintain IT systems. From 10/2008 – 4/2009, supported to deploy ERP project to whole branch in HCMC for back-office (AD, HR, AF, IT) From 05/2010 – 02/2011, worked for Truong Hai Auto Corporation, but still be collaborator of FPT Land. 03/2011, turned back FPT Land to migrate all IT Systems to new building. Concurrently: in charge of Union and QA officer. Reason for leaving: FPT Corporation dissolved subsidiary in crisis.

Product Executives tại FPT TELECOMMUNICATION & TECHNOLOGY DISTRIBUTION CO., LTD

11/2011 → 12/2015 (4 năm )

Ho Chi Minh City

• Analyze Nokia products about techniques and market shares. • Provide key-point and technical consults to train customers and Sales teams. • Coordinate between Nokia and FPT on Oracle ERP system. • Inspect and require FPT Warehouses to accurately update/check product Information in promotion programs. • Develop some minor soft-tools to improve processing speed of reports of Research and Analysis Department (FRA). Concurrently: in charge of IT system. Reason for leaving: focus on completing master's program.

Lead of IT Department tại HCMC DEPARTMENT OF JUSTICE

1/2015 → 12/2016 (1 năm 10 tháng)

Ho Chi Minh City

• Plan and deploy IT policies of The Government. • Coordinate with departments in IT solutions. • Manage, supervise and be responsible for providing IT services. • Plan for IT budgets, monthly/quarterly reports or upon request. From Feb-Jun/2015: Analyzed and virtualized all servers (DC, Web, Database, Software) based on VMware vSphere and re-designed entirely IT infrastructure with new security policies for IT Resources. Reason for leaving: Completed missions and explored new domains to expand knowledge.

In Charge of IT System tại SAIGON COSMETICS CORPORATION

1/2016 → 11/2018 (2 năm 10 tháng)

TP. HỒ Chí Minh

• Build, deploy and monitor Security policies for IT Resources. • Build, support and monitor e-ISO system for ERP system. • Deploy, Operate and monitor DMS.ONE (Viettel) for Distribution channels. 8/2017, Setuped new office at Trung Son Residential Area. 8/2018, moved all IT System of Trung Son Office to new building. Reason for leaving: The company has no further development direction for IT.

IT Manager tại ANNA VIETNAM CO., LTD. (ANNA’S BEAUTY SALON – ANNA DENTISTRY)

12/2018 → 12/2021 (3 năm )

TP. Hồ Chí Minh

• Rebuild IT infrastructure for the Head Office and Branches. • Supervise and support in operating softwares: Marketing, Sales, CRM, HR, Accounting & Finance, Website, Fanpage, Warranty Service, e-Office, ISO, ... • Consult, plan, budget, deploy and report to the BoD for opening branches. Upto 2019: Opened 9 branches and 01 Labo in HCMC. Reason for leaving: After the COVID-19 pandemic, the company downsized its operations and laid off staff.

Senior Project Management Officer tại NOVA Group

1/2022 → 4/2023 (1 năm 3 tháng)

TP. Hồ Chí Minh

• Participate in planning and controlling PM activities. • Participate in the construction of processes of IT project management and development. Projects: 1. PAM (Privileged Access Management)/ PIM (Privileged Identity Management) on Azure AD for Microsoft 365. 2. IDS/IPS (Intrusion Detection/Prevention Systems). 3. Deploy and enhance servers’ syslog to push up to SIEM system. 4. Deploy Azure AD (Active Directory), Microsoft Office 365 and McAfee for M&A Companies. 5. Deploy MDM solution with Microsoft Intune. 6. Migrate NovaID on AWS down-to On-Premise (Kubernetes K8s) From Oct.2022, Assistant of ETC Director (Nova Service and Nova Consumer) with assigned Tasks: training, monitor, coordinate, urge and report progress: 1. Rebuild IT organization chart for IT teams. 2. Summary of IT List of Hardware, Software, Contact information/ Representatives of Subsidiaries; List of existing and Head-count personnel. 3. Liquidation of IT devices of Subsidiaries being restructured. 4. Monitor and coordinate with contractors to complete the acceptance of unfinished IT projects or restart IT projects under the direction of the BoD. 5. Coordinate with M&A partners to carry out the transfer/ merger of Subsidiaries. 6. Coordinate PM of IT projects in system operation and integration (Finance, Call Center, F&B, HR, CRM, Service Desk, ...). 7. Conduct tenant separation from Nova Land (AD, SharePoint, HR, Finance, CRM, Office 365, Service Desk, ...). 8. Build 3 IT processes for Nova F&B restaurants and cafeterias: a. IT Resource Allocation Process, b. IT Device Management Process, c. Network Deployment Process at. 9. Coordinate with software partner of R-Keeper: to solve problems arising during the operation of Nova F&B, Nova Dreams, Nova Fashion Retail, Nova Commerce. 10. Reconnect between the Supplier of Hotel and Restaurant Management Software with new personnel for Minera and Seava resorts in training and application operation. 11. Re-open Nova Dreams' amusement park projects (Circus Land, Tropicana Park and Florida) with the deployment of software and equipment for entrance gates, ticketing, promotional combo, ... Reason for leaving: Real estate crisis in Vietnam, Nova Group restructured business operations and lays off staff

IT Infrastructure Manager tại CT GROUP

5/2023 → 10/2023 (5 tháng)

TP. Hồ Chí Minh

1. IT Support Team (Helpdesk) 2. Operations Team: Servers, NAS/DAS/SAN for Dev Teams 3. Network Team: Routers, Switches, Load Balancer, Wi-Fi, Call Center, … 4. Infrastructure Setup Team (for new sites) Concurrently: Head of Information Security Department Reason for leaving: Unstable income because CT Group cannot pay salaries to employees due to the Real Estate Crisis in Vietnam.

System Administration Manager tại Silverland Hospitality

11/2023 → 2/2024 (3 tháng)

TP. Hồ Chí Minh

1. Mainly in charge of digital transformation with applications of FO (Hotels), POS (Restaurants) and BO (HR, Marketing, AD, Finance and Accounting, ...). 2. Analyze, design, plan with budget for upgrading IT Infrastructure oriented to Cloud model. Reason for leaving: The company temporarily suspended the digital transformation project due to lack of funding and the Software Partner has not completed the establishment of the company in Vietnam.

Biên, Trịnh Ngọc - Manager of Research and Analysis Dept.

FPT TELECOMMUNICATION & TECHNOLOGY DISTRIBUTION CO., LTD

bientn@fpt.com.vn - +84909991951

Dũng, Vương Ngọc - CEO

Anna Vietnam Co., Ltd. (Anna’s Beauty Salon – Anna Dentistry) - (Anna Center), Saigon Cosmetics Cooporation

dungvn@annadental.com.vn - +84907386486

Phước, Dương Tấn - CIO

NovaGroup, NovaLand, NovaService, NovaComsumer

phuoc.duongtan@novagroup.com.vn - +84919277309

Phương, Vũ Thị - HR Director

CT Group, Silverland Hospitality Group

HRM@silverlandhotels.com - +84908333134