Hoàng Tấn Nguyễn

-Built strong customer confidence and trust. promoted excellent customer service, ensured satisfaction was delivered consistently, and handled customer inquiries and complaints. - Ensured that the check-in, check-out, and payment processes were handled in accordance with resort policies.

- Greeted all guests, assisted them with check-in and check-out according to high standards, maintained a positive attitude and friendly demeanor, handled customer complaints, responded to all guest questions and requests via email, phone call, or directly, and up-sold rooms for in-house guests and walk-in guests. - Cashiered, ran Night Audit VAT invoices for incidental charges and room charges.

- Conducted comprehensive market research to identify trends and growth opportunities, utilizing direct visits and cold calls to potential and current clients to understand their needs effectively. - Prepared and delivered persuasive sales presentations, proposals, and managed contract negotiations. - Drove sales and upsold services through direct bookings, OTA channels, successfully achieving up to $200,000 in annual revenue by strategically planning and executing pricing and package initiatives.

- Executed outbound calls and scheduled online meetings with clients in the USA and Canada, including B2B and B2C sectors, to understand client objectives and provide a superior sales experience. Managed and quoted domestic and international shipments, generating over $200,000 in annual revenue. - Identified client needs, upsold value-added services, reworking for pre-pep FBA, PNP, E-commerce and managed shipments for over 300 accounts across diverse industries, achieving up to $400,000 in annual revenue. - Managed 06 team members by providing leadership, guidance, managing daily tasks, overseeing communication, and coordinating training, including skill development and onboarding for new hires.

- Executed outbound calling strategies and scheduled meetings with over 330 firms per quarter, spanning B2B and B2C sectors across diverse industries, including auto dealerships, retail, education, beauty, fashion, and real estate, ... - Reached out to customers via phone, Google Meet, and other platforms to closely collaborate, understand their needs, provide effective solutions, and optimize campaigns on the Google Ads platform. Additionally, prioritized and delivered an exceptional sales experience. - Achieved KPI targets, the revenue is boosting over 100% occupancy, with a total forecasting revenue over 400,000 USD per quarter from accounts I managed. AWARD: Top Performance Quarter 3 2023

thanhbinh@google.com - +60 132668567