F&B Manager tại Oriental Jade Hotels&Spa

8/2022 → / (2 năm 3 tháng)

Hà Nội

- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. - A highest standard restaurant similar 5 -stars in reputation boutique hotel chain at Old Quarter. - Managed a team with 25 people serving guest in house a great breakfast buffet and turnover to a stunning all day dining restaurant after that. Manage Rooftop bar included. - Deliver superior service and maximize customer satisfaction. - Respond efciently and accurately to customer complaints. - Research new wholesale food suppliers and negotiate prices. - Calculate future needs in kitchenware and equipment and place orders as needed. - Control operational costs and identify measures to cut waste. - Identify customers needs and respond proactively to all of their concerns - Establish targets, KPI’s, schedules, policies and procedures I left to learn more knowledge to improve and development my ability and skill

Operation Manager tại Chi Nhánh Công Ty TNHH DREAM GAMES Việt Nam tại Hà Nội

8/2023 → Hiện tại

Hà Nội, Việt Nam

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. - Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service - Maintain constant communication with staff, and vendors to ensure proper operations of the company - Track staffing requirements, hiring new employees as needed. - Process payrol for all staff. - Ensure that operational activities remain on time and within budget - Analyzing market share and build-up strategy by monthly. - Conduct budget reviews and report cost plans to upper management - Analyzing and planning PL per month.

Trần Thị Lan - Manager Inroom Dining

JW Marriott HaNoi Hotel

lan.tran1@marriotthotels.com - 097.569.9168