Customer Service Manager tại Mytour Vietnam Company Limited

1/2010 → 4/2017 (7 năm 3 tháng)

Hà Nội

- Plan and Achieve Business Goals: Developed and successfully executed monthly and quarterly business plans, effectively managed costs, and achieved sales targets across OTA (Online Travel Agency) channels. - Develop E-commerce Channels: Proactively sought, analyzed, and optimized the effectiveness of e-commerce channels, contributing to increased revenue and market expansion. - Manage Product Display Operations: Ensured product displays on e-commerce platforms were always attractive, professional, and customer-engaging. - Manage and Train Teams: Monitored, supervised, and evaluated employee performance, while supporting training and development to enhance customer service quality.

Business Development Director tại C.E.O Travel | C.E.O Group Joint Stock Company

4/2017 → 4/2021 (4 năm )

Hà Nội

Develop Comprehensive Communication Strategies: Developed and executed effective communication plans for projects and products at various stages, optimizing customer reach and enhancing brand recognition. - Negotiate and Sign Contracts: Successfully negotiated service contracts for the company, including business travel arrangements, event organization, seminars, and tourism, generating significant revenue for the company. - Product Development and Promotions: Proposed and implemented new products, attractive promotional programs, and innovative sales ideas, contributing to increased sales and business growth. - Support Digital Transformation: Advised and supported the IT department in digital transformation projects within the hospitality and service sectors, enhancing operational efficiency and customer experience

E-Commerce Director tại C.E.O HOSPITALITY Joint Stock Company | C.E.O Group Joint Stock Company

4/2021 → 6/2023 (2 năm 2 tháng)

Hà Nội

Comprehensive Strategy and SOL Channel Management: Planned and successfully executed activities across Social, Digital, and E-commerce channels for the hotel chain, optimizing business performance and attracting new customers. - Develop Partnerships: Built and maintained effective collaborations with partners and ecommerce platforms, driving sales and expanding market reach. - Market and Competitor Analysis: Regularly analyzed and evaluated the market and competitors, proposing appropriate solutions and action plans to enhance competitiveness and optimize business performance. - Manage and Optimize Advertising: Closely monitored daily advertising activities, optimizing media and promotional programs to achieve the highest efficiency. - Cross-Department Coordination: Worked closely with related departments to implement programs aimed at increasing sales and enhancing brand recognition. - Budget Management: Developed detailed budget plans and strictly controlled the annual budget usage of the department. - Build and Develop Teams: Recruited, trained, and developed a professional team, establishing efficient workflows and leveraging technology to optimize departmental performance

Director of Sales and Marketing tại MEYHOME CAPITAL PHU QUOC | TÂN Á ĐẠI THÀNH GROUP

6/2023 → 8/2024 (1 năm 2 tháng)

Phú Quốc

- Comprehensive Strategy and Operations: Successfully developed and implemented the business plan for the entire MeyHome Capital Phu Quoc project, including hotels, restaurants, and entertainment areas. - Ensure Excellent Service Quality: Maintained high service standards and effectively handled customer feedback. - Optimize Business Performance: Managed revenue and expenses to maximize ADR (Average Daily Rate) and OCC (Occupancy), while proposing facility improvements to maintain high-quality standards. - Build and Develop Partnerships: Maintained strong relationships with strategic partners, key clients, and regulatory agencies, contributing to the sustainable success of the project. - Recruit and Train Staff: Recruited, trained, and developed a professional team, especially senior management positions, to ensure the best service quality. - Drive Business Growth: Proactively updated market trends and competition, proposing effective marketing strategies to meet and exceed business targets

CEO tại HOANG KHOI TRANSPORTATION AND TOURISM SERVICES COMPANY LIMITED

1/2023 → Hiện tại

Phú Quốc

Manage all activities of the Company in the field of Transportation and Travel - Develop, plan and propose solutions and implementation methods in the field of management, serving production and business activities. – Construction and organization: personnel, equipment... for exploitation work. – Approach and market to customers; Connection of seaport businesses and maritime services to exploit goods. – Develop short, medium and long-term business and cash flow strategies. – Proposing to develop a strategy for developing the seaport and maritime services sector; – Monitor the implementation of the strategy and periodically review and propose adjustments to the strategy appropriate to each stage of development. – Make weekly, monthly, quarterly and annual plans for port operations and assign relevant departments to implement the plan – Monitor daily port operations, ensure all activities follow plan and take corrective measures if necessary.

Dedication Award

12/2015

- Achieved the highest individual sales revenue in the company for three consecutive years (2013, 2014, 2015). - 2013: Established Mytour.vn office in Ho Chi Minh City. -2014: Set up hotel and TA partner systems for Mytour.vn in Da Nang

TOP revenue

12/2019

Awarded Employee of the Year for exceeding room night sales KPIs for Novotel Phu Quoc and Best Western Sonasea (20.000 RN).

KPIs

12/2021

Set up OTA systems, surpassing voucher sales KPIs (10k room night vouchers for Best Western Sonasea).

Key Achievements

1/2023

Elevated Best Western Sonasea's ranking from TOP 95 to TOP 3 on TripAdvisor - Achieved TOP 1 in revenue and room nights sold on Agoda. Set up and operated a chain of restaurants, office rentals, and Paris Villas complex (365 villas) at Sonasea Complex.

Trần Đạo Đức - Vice President of C.E.O Group

C.E.O Group Joint Stock Company

ductd@ceogroup.com.vn - 84 913 236 767

Bùi Thị Hà Phương - CEO

C.E.O Travel Joint Stock Company

buihaphuong@ceotravel.vn - 0962981986

Lê Thị Tố Uyên - HRM

STARSHIP URBAN MANAGEMENT AND OPERATION LIMITED | Mey Home Capital

uyen.ltt@starship.com.vn - +84 979 198 288