Follow my curriculum vitae, I have 6 year experiences working as a Front Office Manager, Guest Relation Manager and Sale Online at 4 star hotel. I graduated the Degree of Bachelor majoring in Travel Business & Hotel/Restaurant Management from Ho Chi Minh University of Industrial Technology in 2008. I have been working in a four-star hotel to date. So, I have the ability of using English in working place well.

QUẢN LÝ NHÀ HÀNG - KHÁCH SẠN

With a good behavior and a sense of responsibility, carefulness in all works done, I hope that my application will be considered.

• Understand and organize the work in a restaurant. Organizing outside events, weddings, conferences, procedures for checkin-checkout, car reservations, find tickets for guests make a reservation request. • Working as a Receptionist, exposure and customer service. • Knowledge of computer, phone, as well as other assets that the customer pledge, daily report. • Resolve customer complaints, complete the work on assigned. • Convey the instructions of the Director. • Responsible for checking food input from input to processing. • Management system, ration management software. • Payment documents with the Accounting department. • Bringing ideas to design samples according to the brand. • Search Working with our partners, service providers. • Coordinate with other departments according to job requirements. • Maintain relationships with old customers and find new customers. • Receive other types of documents. Sorting and transfer documents and papers to the relevant departments. • Check, storage management records and documents of the Company. • Operational management of the center to ensure stable operation center. • Control and ensure the goods to the center and is responsible for the weekly inventory numbers. • Training for team leaders and service personnel - personnel costs table weekly. • Resolve any problems occur with customer complaints, accidents, incidents ... • Contact and coordinate with the Marketing department, Human Resources and Accounting to perform tasks related to the operation of such centers: Programs, events, recruitment support ... • Responsible for coordinating, and working with the department in call center aims to find a way to improve service quality through the criteria for evaluating the quality of the partners. • Responsible for the management and coordination with other parts in the call center for advanced training and professional skills for the operator. • Looking for potential customer and potential market. • Sales of online and sales of travel agency

FRONT OFFICE MANAGER ASSISTANCE FRONT OFFICE MANAGER SALE ONLINE EXTRA-NET SALE TRAVEL AGENT SALE EXECUTIVE RESERVATION - SECRETARY - DOCUMENT CONTROLLER