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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Tùy chỉnh
Tiếng Anh (Giỏi)
Trên 5.000
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Hoa Sen
Quản trị Du lịch - Khách sạn - Nhà hàng - Đại học
2007 → 2011
Kĩ năng
Kinh nghiệm làm việc
Service & Solf Skill Training Team Leader tại Highlands Coffee
3/2019 → 5/2024 (5 năm 2 tháng)
HCMC, Việt Nam
Senior Soft skill & Service Trainer (2019 - 2022) Highlands Coffee - Design, implement, and update training programs for Operations (staff and management levels) (for example: Service for managers, Communication skills, Time Management, Leadership skills....) - Supervise the implementation, after training evaluation of other team members. - Check service quality and coach staff at the store ***Service & Soft skill team leader (2022 - 2024) Highlands Coffee - Identify training needs & build annual training strategies. - Monitor progress & costs of training programs. - Design & conduct soft skills & service training sessions. (Programs were developed by me: - Senior Sales Associate - SWAT Team - Security Team Leader - Internal Trainer ...et cetera) - Analyze feedback & evaluation from trainees to continuously improve learning technique. - Build a learning culture into a part of the company culture. - Inspire through training, communication to attract and retain talent. - Establish and maintain effective relationships with trainees to provide advice & career development. - Collaborate with the Human Resources department to organize the Highlands Talent Award Competition, Career Day for children (children of Highlands employees)... - Implement company projects to improve & maintain quality of workforce and service. (Some projects participated in: - Uplifting Service - Building service culture for the brand - Improving service quality for security team - Improving quality for management team - Building e-learning system ...and many other projects) -Handle administrative tasks such as travel expenses plan, making certificates, quarterly/annual training reports...
Assistant VIP & Club Manager tại Sheraton Saigon Hotel & Towers
8/2010 → 3/2019 (8 năm 6 tháng)
HCMC, Vietnam
***Front Office staff (2010 - 2014) Sheraton Saigon Hotel & Towers - Perform procedures: check-in & check-out with standards. - Resolve customer requests. - Serve meals at the VIP restaurant with standards. - Perform other tasks from manager and supervision ***VIP & Club supervisor (2014 - 2016) Sheraton Saigon Hotel & Towers - Support manager in supervising and coordinating staff. - Deliver customer care standards to set an example for staff. - Perform other tasks from manager ***Assistant VIP & Club Manager (2016 - 2019) Sheraton Saigon Hotel & Towers - Manage team to deliver the best customer care service