Be a good listener, strive to always learn new things, and guide the team to achieve success. Manage the daily operations of the Front Office Department including Reception, Guest relations, Concierge, Drivers, Business center, and Health club by ensuring product quality standards are met and that optimum service is provided to all hotel guests. To perform human resource function in ensuring staff selection, training, counseling, and recognition programs are adhered to in order to maximize performance standards and maximize guest satisfaction