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Trần Thị Mộng Tuyền
129 Lượt xem hồ sơ
Nữ, 13/10/1999, 25 tuổi
chung cư Ấn Quang, phường 9, quận 10, thành phố Hồ Chí Minh
Cập nhật: 28/09/2024
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Giám sát
12 - 20 triệu
Toàn Quốc
Tiếng Anh (Giỏi)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
FPT Can Tho University
HOTEL MANAGEMENT - Đại học
2017 → 2021
During my time at FPT University in Can Tho, studying hotel management, I was able to gain access to a wealth of essential knowledge and practical skills for the service sector, including: First, with the subject Front Office Operations and Management. I learnt how a receptionist completes the check-in or check-out process and the fundamental processes involved. In addition, I understand what information from customers should and should not be used during their stay at the hotel. Furthermore, what should the front desk employees do in unexpected situations as well as when a customer has a problem that has to be fixed in order to solve it effectively and make the customer satisfied. Second, there's Housekeeping Operations and Management, which is a specialized subject. When the university designed a 5-star standard room on campus for students studying hotel management, I was created by the school to gain practical experience. We received training in bedsheets, room making, and room make-up service. In addition, the characteristics to distinguish the types of beds as well as each type of room in the hotel, any equipment provided by the lecturer will be in a standard room. Next, we'll look at Wine, Beer, and Spirits as a tool to improve our understanding in the service sector. Not only do I understand the origins, manufacture, and preservation of wine and beer after taking this course, but I also know how to distinguish between specialty glasses and the necessary and basic equipment in a counter bar. and some basic mixing skills such as stirring, shaking, and the wine serving procedure, as well as some basic recipes such as cocktails, mocktails, and so on. Moreover, I have the opportunity to actively create a specific event such as arranging the time of each activity included in a certain event, dividing the responsibilities as well as unleashing the creativity of activities to make the event more interesting. To make it more interesting, allocate the number of employees required to organize an activity through Event Planning subject. In addition to hotel management courses, I studied about Hotel Revenue Management, Food and Beverage Cost Control, Business Ethics, Cross Cultural Management and Negotiation, Management Skills, and Managing the Guest Experience.
Kĩ năng
| Teamwork | |
| Pay attention to detail | |
| Effective communication | |
| Problem-solving abilities | |
| Time Management |
Kinh nghiệm làm việc
Guest Relation Officer tại Vinpearl Phu Quoc Resort & Golf Phu Quoc
11/2021 → 2/2022 (3 tháng)
Kien Giang, Viet Nam
- Greeting guests and serve welcome drink. - Collecting identification to assist the front desk with check-in processes. - Greeting and check-in VIP guests. - Making VIP guests list report. - Making a courtesy call with the guest's departure list. - Resolving guests complaints. - Providing all hotel information. - Take care and answer guests' questions at all times.
BUTLER tại Premier Village Phu Quoc Resort managed by Accor
2/2022 → 5/2024 (2 năm 2 tháng)
Vietnam
- The main member will be in charge of VVIP guests of Sun Group such as Chairman Le Viet Lam, Madame Nguyen Thi Huong Lan, Chairman Quan, CEO Bui Thi Thanh Huong. Some of VVIP like UAE ambassador in VietNam, Laos madame and the top VVIP of Accor as Diamond, Platinum Accor Plus member, Accor Audit, etc.. - Managing group during their stay around 20 - 30 villas. - Checking-in and checking-out procedures for VVIP and VIP guests. - Room preparation: ensure rooms are ready for guests before their arrival and check-in. - Greeting guests as they arrive makes a great first impression and helps them feel more at home. - Implementing plans to improve customer satisfaction. - Assisting with guests queries/disputes. - Resolving complaints effectively. - Sharing ways with the team to enhance customer service. - Checking VIP guests preferences upon arrival. - Assigning cadena and roster for team member. - Assigning resort host for each team member with suitable guest title. - Create a daily report of all guest experiences. - Acting as a communication hub between guests and team members. - Informing guests about updates of services. - Providing reports to senior manager on the activities
Mong muốn về công việc
Giải thưởng
The most-mentioned staff on Tripadvisor on October (20 times per monthh)
10/2023
My passion for hospitality is reflected in the numerous positive mentions I’ve received on TripAdvisor from guests who appreciated my attention to detail, friendly demeanor, and commitment to making their stay memorable.
Trainees achieved excellent results during their internship at Sol by Melia Phu Quoc Resort12/
12/2020
For four months, I was able to practice with two main departments, F&B and Housekeeping, at the Sol by Melia Phu Quoc resort. From then on, the business will be based on the evaluation results from the managers of the F&B and Housekeeping departments at the end of the internship. The average score is calculated and the final result is obtained.
Students achieve excellent results for five consecutive semesters.
8/2019
Students who achieve excellent academic results should be rewarded each semester (GPA greater than or equal to 8.0)
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