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Việc làm thêm
Mustafa Ucan
83 Lượt xem hồ sơ
Nam, 24/01/1984, 40 tuổi
Nha Trang Gold Coast
Cập nhật: 06/10/2024
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Tiếng Anh (Giỏi)
N/A
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Akdeniz Universty
Tourism and Hospitality Management - Đại học
2009 → 2013
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Cluster General Manager & Pre-opening General Manager tại Aquamarine Resort Cam Ranh
3/2022 → Hiện tại
Cam Ranh
•Prepare the hotel operating budget •Establish an accurate market positioning, target customers and pricing •Examine and analyze major competitors' performance •Create a marketing promotion plan and its budget •Set up major online booking platforms and create promotional content •Select marketing channels and draft the promotional content •Set up online social media platforms and create promotional content •Plan on the human resources structure and budget •Recruit core management team and conduct relevant training •Establish a database of suppliers and service providers •Procurement of room amenities and daily consumables•Recommend service providers for property management system and installation •Create standard operating procedures and policies •Set up maintenance schedule and specification •Implement hotel accounting system and its process •Propose hotel technology solutions
Cluster General Manager tại Cam Ranh Riviera Beach Resort & Spa
3/2022 → 6/2024 (2 năm 3 tháng)
Cam Ranh
241+ Luxury segment resort and Villa concept with All-inclusive system hotel. Led cross-functional teams to achieve 20% increase in revenue through strategic planning.· Implemented cost-saving measures resulting in 15% reduction in operational expenses. Developed and executed marketing campaigns that led to 30% year-over-year growth in sales. Oversaw employee training and development programs, leading to improved team performance and morale. Implemented industry best practices related to quality, environment, food safety, and service, and conducted periodic audits to ensure consistent compliance with set parameters. Handled routine hotel operations, directed customer / guest service activities, and led the hotel staff to improve overall service performance.
Deputy Area General Manager & General Manager tại Swandor Hotels & Resorts - Cam Ranh
5/2015 → 3/2022 (6 năm 9 tháng)
Cam Ranh
Strategicated and managed end-to-end service operations for 543 rooms within a regular routine and focused on overall performance optimization in order to increase the hotel's business. Guided team members to prioritize their work, conducted follow-ups to ensure timely task completion and reviewed individual performances at the end of every month. Promoted guest service and customer delight as key targets among all staff members, in an effort to maximize client satisfaction and ensured consistency in service delivery. Scheduled and chaired meetings with department heads to establish common agendas and worked towards guest satisfaction, business retention and process improvement. Administered the day-to-day maintenance of the property, and ascertaining proper upkeep in line with the pre-defined housekeeping guidelines; ensured all mechanical equipment was fully functional. Managed and coordinated sales and marketing activities of the property; designed and executed promotion campaigns. Handled the sales, marketing, and business development functions for the hotel in coordination with an expert team of professionals and increased operational revenues. Provided insights to the team for designing, developing, and rolling-out effective marketing strategies to improve the footfallenhanced hotel’s brand name through online as well as offline advertising. Developed annual operating budgets based on estimation of expenses required to run the hotel operations in the best possible manner, and controlled costs to achieve significant cost savings.
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