Manager Room Division tại Best Western Premier Indochine Palace (Now Indochine Palace Hue)

7/2012 → 1/2015 (2 năm 6 tháng)

Hue City, Vietnam

• Increased revenues of minor operating departments by 24%, 21%, and 7% respectively • Designed and implemented a "Guest Services Tracking System," improving service delivery • Led a team across front office, housekeeping, recreation, and spa departments, enhancing overall performance • Boosted TripAdvisor ranking to 4th position in Hue City through consistent service excellence

Director of Rooms tại VINPEARL Hotels & Resorts

4/2015 → 6/2016 (1 năm 2 tháng)

Nha Trang and Ha Long Bay

VINPEARL Nha Trang Bay Resort & Villas • Led pre-opening teams for luxury 5-star resorts, ensuring timely and successful launches • Implemented comprehensive Room Division SOPs, enhancing operational consistency • Managed a team of 550+ personnel across multiple departments, driving performance and efficiency • Increased guest satisfaction scores by 20% through targeted service improvements VINPEARL Ha Long Bay Resort, Ha Long Bay, Vietnam • Based on the request made by the Vinpearl corporate office I was transferred to Vinpearl Ha Long Bay Resort (5-star luxury resort) effective December 2015 to complete Rooms Division’s the balance room inventory that comprised of balance 3 floors with 120 rooms • After completion the three floors lead the Room Division team in achieving financial goals and maintaining standards of all aspects of resort • Appointed to take the responsibilities of Acting General Manager from January 2016 for three months • PMS system used is OPERA

Room Division Director (Pre-Opening) tại FLC Quy Nhơn Beach & Golf Resort

6/2016 → 9/2016 (3 tháng)

Quy Nhon, Vietnam

• Coordinated the setup of 327 studios and family suites and 90 Villas ensuring readiness for opening • Developed training programs for front office and housekeeping staff, enhancing service standards • Streamlined room division operations, improving efficiency • Collaborated with senior management on strategic planning and execution

General Manager / Resident Manager tại The Villa Hoi an / Hoi An River Town Hotel (Now Ann Retreat Resort & Spa)

12/2016 → 4/2017 (4 tháng)

Hoi An

General Manager The Villa Hoi An Hoi An, Vietnam • Conducted extensive staff training, enhancing skill levels and service delivery • Launched successful marketing campaigns, increasing annual revenue by 18% from the opening • Improved guest satisfaction ratings, achieving 9.1 points average on major review platforms • Coordinated with owners and stakeholders, ensuring alignment on strategic objectives • I had to discontinue my employment with the hotel in April 2017 due to disagreement between two owners decided to close the hotel operations Resident Manager Hoi An River Town Hotel (Now Ann Retreat Resort & Spa) Hoi An, Vietnam • Implemented Standard Operating Procedures (SOPs), enhancing operational efficiency by 18% • Improved guest satisfaction scores by 30% through consistent service quality improvements • Trained and led a team of 50+ staff, fostering a collaborative and high-performance work environment • Managed budget and financial planning, reducing operational costs by 15% • I had to discontinue my employment with the hotel in January 2017 due to disagreement between owners and management company

Director of Centralized Shared Services tại Cocobay Da Nang (Currently non-existing)

7/2017 → 8/2018 (1 năm 1 tháng)

Da Nanag, Vietnam

• Created and implemented room division SOPs for pre-opening • Oversaw the development of housekeeping, laundry services, and staff uniforms • Increased operational efficiency by 30% through streamlined processes • Ensured high standards of cleanliness and maintenance across all areas

General Manager tại Silk Luxury Hotel & Spa (Now Silkotel)

8/2018 → 10/2020 (2 năm 1 tháng)

Hoi An, Vietnam

• Achieved a 35% increase in GOP within the first year • Implemented guest loyalty programs, resulting in a 25% increase in repeat guests • Spearheaded new marketing initiatives, boosting online presence and direct bookings • Maintained a high standard of service, consistently receiving positive guest feedback

General Manager tại Hoi An Memories Resort & Spa

12/2020 → 3/2021 (2 tháng)

Hoi An, Vietnam

• Opened the resort to the highest standards • Developed and implemented operations and SOPs • Increased average daily rate (ADR) by 18% from the opening • Improved overall guest satisfaction scores by 15%• Due to the third wave of COVID Pandemic company could not continue with my position.

General Manager tại TTC Luxury Resort, Doc Let Beach, Khanh Hoa, Vietnam

1/2022 → 4/2023 (1 năm 3 tháng)

Doc Let

• Successfully led the team and completed the pre-opening of a 5-Star Resort with 194 keys, that includes a Ballroom with a capacity over 800 covers, All Day Dining Restaurant, Beach Club, Spa and Recreational activities. • Trained and developed a team of 7 HOD’s + 15 Supervisory staff members • Established high service standards • Hiring the team • Dealing with vendors for OS&E and FF&E

General Manager tại Park Inn by Radisson Bournemouth, United Kingdom

10/2023 → 6/2024 (8 tháng)

Bournemouth

• Successfully re-opened the hotel for operations • Oversaw all services including Housekeeping, Restaurant, Bar, and Ballroom • Enhanced guest satisfaction scores by 15% within the first quarter • Maintain H&S standards procedures as per UK Govt. regulations and inspect weekly, monthly and quarterly • Owns the hotels’ budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and Radisson brand reputation, productivity and performance • Working proactively and maintains effective working relationships with all key stakeholders and business partners • PMS system used is OPERA Cloud

Mr. Nam Tran - COO—Embrace Hospitality

Embrace Hospitality

nam@embrace-hospitality.com - +84 90 515 5331

Mr. Patrick Fernandes - General Manager

Pearl River Hotel, Hai Phong, Vietnam

gm@pearlriverhotel.vn - +84 90 800 1907

Mr Hosen Yousof - Founder - Vietnam Hotel Manager Association Executive Committee - Vietnam Restaurant Association CEO – www.HalalTrip.vn

www.HalalTrip.vn

halal@halaltrip.vn - +84 909 049 246