DEPUTY OPERATION MANAGER tại Phê La

8/2023 → Hiện tại

HCM

- Successfully build a process for controlling and evaluating hygiene and customer service quality for the entire system. - Successfully build the company's core values as well as curriculum to create a transparent working environment, along with reward programs for internal operations staffs. - Successfully build and train the first customer service experience improvement curriculum for the entire system. - Successfully cooperate with the Human Resources department to develop orientation sessions for new employees and an annual probationary and performance evaluation process for employees, promoting advancement of the Operations department. - Together with the Marketing department, create programs to enhance the experience for employees and customers. - Cooperate with the QC department to successfully build a periodic control process on hygiene and product quality. - Successfully set up and train the first Craft Blending store model for Hanoi and Ho Chi Minh areas for 3 consecutive months. - Successfully recruited and trained managers at 1 District Manager, 3 Store Managers, 5 Shift Supervisors. Set-up NSO (New Store Opening) department, survey and work division process, as well as supervise the entire new store opening process. - Achieved 105% - 110% KPI for 3 consecutive months.

Store Manager tại Starbucks Coffee Vietnam

10/2017 → 4/2023 (5 năm 6 tháng)

HCM

Business aspect: - Takes on the position of New Store Opening Specialist and has successfully opened 6 stores of different sizes. - In charge of the first food project in Vietnam (The Bake-in project) and achieved 120% of the entire goal. - As a Store Manager, in charge of 2 stores with different regulations and achieved > 100% of almost all goals within the first 2 months of opening. Staffs aspect: - Successfully developed 14 employees to higher positions: 6 employees to Coffee Master, 6 employees to Shift Supervisor, 2 employees to Assistant Store Manager. Customers aspect: - Successfully maintain store cleanliness by strictly applying cleanliness rules and monitoring store condition and sanitation on a daily basis. - Achieved 95% Customer Service Score for 6 consecutive months by always maintaining a dynamic working environment for all employees.

Coffee Master Certification at Starbucks Coffee Vietnam

2/2019

Coffee Master