Waitress/Coordination IN ROOM DINING tại HOTEL MANDARIN ORIENTAL RITZ, MADRID

4/2023 → Hiện tại

MADRID, SPAIN

Coordinating the daily work and guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house Taking and preparing orders by telephone Professional in-room serving of food and drinks Professional advice and customer care for our guests Excellent product and sales knowledge Deliver in room dining order to the guests in a timely manner, within the quoted time Check accuracy of order before delivering – be sure it is complete. Assisting and preparing all VIP amenities Ensuring guest satisfaction with the highest quality standards and professional handling of guest complaints

Housekeeping Supervisor Assistant Trainee tại HOTEL MANDARIN ORIENTAL RITZ, MADRID

2/2022 → 10/2022 (7 tháng)

MADRID, SPAIN

Maintain, comply with and enforce the Occupational Risk Prevention policies within the hotel. Maintain, meet and enforce MOHG Safe & Sound standards. Maintain, meet and enforce MOHG FLHSSE standards. Apply and ensure that the current hygienic-sanitary regulations are followed at all times. Know, comply with and enforce the safe work conditions established in the Occupational Health and Safety Act of 1974 and the Company's H&S Manual, as applicable to your workplace. This is probably aware of any specific hazards in your workplace. Wear any appropriate or hotel-recommended protective clothing. Report any defects in the building, plant or equipment in accordance with hotel procedures. Report any accident involving any staff member, guest or visitor according to MOHG procedures. Attend fire regulation training sessions and be fully protected and comply with all fire, health and safety regulations. Attend any education or training deemed appropriate as well as any other reasonable request required by your department head. Respect the privacy of guests and employees, taking care of the personal information handled according to MOHG procedures. Make sure all equipment is in good condition and working properly. Request security from any suspicious persons on the floors, inside the rooms or in other areas of the hotel. Inform security of any open doors found. Inform security of any abandoned or valuable object in any area of ​​the hotel. Report incidents related to guests staying in the rooms on the highlighted floors, for example, in the event that there is a sick guest. Verify and maintain complete and in good condition the kits and first aid material of the department. Follow the lost property procedure established for the department. Ensure that “keys” used by department staff are handled and loaded according to procedure and that key delivery and collection records are properly signed and filed. Carry out an inventory of keys after each shift change. Inform security and the head of the department of broken or lost keys. Verify that mobile devices are used correctly and delivery and pickup records are properly signed and filed. Follow all the procedures established in the BCP (Contingency Plan). Complete required checklists per BCP and submit to department head and security. Help evacuate internal guests during fire evacuations. Comply with the protocol established both for cleaning, standards of conduct and care in our uniformity in special health crises (eg Covid 19).

SALA SUPERVISOR tại RESTAURANT VIETNAM 24 MADRID

8/2017 → 3/2020 (2 năm 6 tháng)

SPAIN

Coordination between the kitchen and the dining room for smooth service. Supervision and promotion of the restaurant's gastronomic offer. Development and training of the customer service team.

IRENE PAZOS PIDRE - EXECUTIVE HOUSEKEEPER

HOTEL MANDARIN ORIENTAL RITZ, MADRID

IPAZOS@MOHG.COM

JUAN CARLOS GARCIAS - IN ROOM DINING MANAGER

HOTEL MANDARIN ORIENTAL RITZ, MADRID

JCGARCIAS@MOHG.COM