- Capable of communicating, writing in Mandarin & English. - Sensitivity to the needs of guest. - Ability to pay attention to all guest requirements and try to resolve queries - Having experience in answering emails/phone calls from customer - Formal training in hotel service - Adept at coordinating with other departments of company - Ability to work under pressure - Small group management skills - Present ideas for managers - Proficiency in Smile, Microsoft Word, Excel, and PowerPoint. - Having a friendly and engaging personality. - Well organized, hard-working person. - Work beyond the normal working schedule to complete on time. - HSK 5, TOEIC 700

- Passionate about the hospitality industry, eager to provide customers with wonderful experiences during their stay. - Working in a professional hotel environment, with a desire for long-term commitment and growth alongside the hotel. - Wants to bring all experience and skills to serve customers in the best possible way while adhering to the hotel's standards, creating a positive impression and encouraging them to return.