International

Restaurant - Đại học

2015 → 2016

- From November 2023 to Now: I am a housewife at my house. - From January 2021 to November 2023: I am a Operator at Furama Resort Da Nang. - From July 2019 to January 2021: I am a Shop Attendant at Nam Hai Four Season Resort Hoi An. - From September 2018 to July 2019: I was a Supervisor at Vinpearl Land Nam Hoi An. - From September 2016 to November 2018: I was a waitress at Nam An Resort Da Nang. - From February 2015 to September 2016: I was a trainee at STREETS INTERNATIONAL Certificate in Hospitality. I also as a server at STREETS Restaurant Café in Hoi An. - From February 2014 to February 2015: I was a waitress at Tran Restaurant in Da Nang. - From August 2010 to June 2013: I was a student at Hoang Hoa Tham High School in Da Nang. -  My major is Hospitality Industry, so I work as following basic duties: o Welcoming and offering guests. o Making the guests comfortable. o Giving the guest a good service. o During opening time, I serve guests by taking orders, answering questions and explaining menu items, serving foods, beverages, and wine as well as setting payments. I recommend guests about the local specialties. o There are also important standards that I ensure are in place during service such as maintaining personal hygiene. I can make guests feel welcome and comfortable during their meal. o When I studied at STREETS International I not only learned to be a professional server but also learned to be a bartender, so I knew about: o Making juices, cocktails, Vietnamese and Indian coffee. o Preparing garnishes and ingredients. o Opening and closing the bar. o Besides that I also learned how to become a hostess, so I well knew about greeting, seating, and saying goodbye to guests. I also guide noodle tours - one type of cooking class - so that I can speak English fluently. o Understanding keywords in the Hospitality Industry. o Knowledge SOP of Marriot International. o Well taking reservations on the phone, departing the guest, and handling payment. o Handling some guest’s complaints. o Serving a-la-cart, banquet, and making guests satisfied with the best service. o Preparing the restaurant for the dining room: clearing and setting up the tables. III. PERSONALITIES: - Passion with the Hospitality Industry. - Be enthusiastic when I do something. - Also being ambitious in the future. I will try to get the promotion. - I like to communicate.