I am a dynamic, responsible and highly skilled individual who possesses burning passion with hospitality. Everyday at work poses new challenge and the experience makes me both a better person and greater hotelier. Throughout all the years collecting the much needed experience, I have been involved in multiple aspects of hotel management including building up departmental organisation, taking part in recruitment process, preparing, coaching subordinates, planning and implementing action plan to reach the set goal, saving cost and maximizing revenue according to the company business strategy, managing operation by creating or/and adjusting SOPs so that they fit in the business environment and more importantly all the SOPs are practical and bring the most enjoyable yet efficient quality guest service to customers.

Bachelor of science (honours degree) in hotel and tourism management

Interpersional skill, strategic management, presentation and negotiation, microsoft office, micros, opera

Nov.2016 – May.2017 Vinpearl Ha Long Bay Resort, Front Office Manager Main tasks and responsibilities: 1. Manage all operational aspects of Hotel’s Front Office Operation of a 384 rooms and suites beach resort including ensuring all procedures are properly applied and followed, monitoring guests’ movement in and out, taking care of VIPs and groups, making sure team members are well trained and be able to deliver the best possible quality guest service to the customers, daily checking and reviewing guest arrival and properly delegate to team to arrange any special request, solving guests’ issues in a timely manner to recover any shortcoming. 2. Compose plans, implement, monitor and evaluate to spot out what could have been done better, all is to help achieve the set goals of the organisation. 3. Manage a team of more than 70 individuals, prepare, adjust manning guide of the department to ensure service is efficient and at the same time, manpower is on appropriate level all the time, neither understaffing nor overstaffing is encountered. 4. Create, adjust organisational chart of the department and assign tasks and responsibilities to each of every position. 5. Prepare succession plan to have talented individuals identified, coach and tutor them to be ready for the next position when available. 6. Control financial elements to ensure no over cost occurs, revenue is maximized according to sales strategy of the company. 7. Anticipate risk potential and all unexpected incidents that could happen to Front Office Operation and put in place clear action plan, divide specific responsibilities to each related department. Jan.2016 – Nov.2016 Hotel Sofitel Legend Metropole Hanoi, Front Desk Manager Nov.2014 – Jan.2016 Hotel Sofitel Legend Metropole Hanoi, Duty Manager Aug.2014 – Nov.2014 Hotel Sofitel Legend Metropole Hanoi, Front Desk Supervisor Jan.2014 - Aug.2014 Hotel Sofitel Legend Metropole Hanoi, Front Desk Agent Jul.2013 - Dec.2013 Hotel Savoy Baur En Ville, Zuerich, Switzerland, F

Being educated to be a hospitality professional, I want to be able to work and experience myself in several departments and sections within luxury hotels and the ultimate goal is to become an expert in the industry