Nguyen Chau Thuong Hien

Nguyen Chau Thuong Hien

Hồ sơ 5 sao vàng 95 Lượt xem

Giới thiệu bản thân

I am excited to apply for Guest Services Manager position. With my rich experience in the hospitality industry and a proven track record of delivering exceptional guest experiences, I am confident in my ability to contribute to your team and enhance your guests’ satisfaction.

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
Nguyen Chau Thuong Hien
Giới tính
Nữ
Ngày sinh
16/07/1990, 34 tuổi
Địa chỉ
Ninh Hoa -Khanh Hoa
Cập nhật
25/08/2024

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trợ lý, thư ký
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Tổ chức công việc
Quản lí thời gian

Mong muốn về công việc

Supportive Leadership: Leaders who provide clear direction, offer guidance, and support professional development. Clear Communication: Transparent and open channels of communication between all levels of staff. Collaborative Culture: A team-oriented atmosphere where cooperation and mutual respect are emphasized. Opportunities for Growth: Professional development programs, career advancement opportunities, and the ability to take on new challenges.

Giải thưởng

Product Knowledge Competition Champion in September, 2023 by Angsana & Dhawa Hồ Tràm

9/2024

Product Knowledge Competition Champion in September, 2023 by Angsana & Dhawa Hồ Tràm

Employee of the month in May - The Secret Con Dao Hotel

5/2022

Employee of the month in May - The Secret Con Dao Hotel

Trình độ học vấn chuyên môn

Đại học Nha Trang

Cử nhân Ngôn ngữ Anh - Đại học

-Awarded Foreign Language Faculty 's scholarship during 4 years in the university -Graduated in top 2% of class. -Be Class Monitor and Secretary. -Attend 2 French semesters in Nha Trang University. -Chinese primary level certificate from Gia Bao Foreign Language Center

Kinh nghiệm làm việc

Guest Services & Communication Manager tại Fusion Resort Cam Ranh

Khanh Hoa

Managing guest needs and front desk operations, coordinating with other departments to ensure the highest customer satisfaction. -Developing VIP recognition program to create lasting memories with the resorts group and leisure VIPs. -Posting inspiring and engaging content on relevant online communication channels as per communications schedule. -Hosting site inspections and FAM trips . -Analyzing customer feedback and providing strategic direction to continuously improve overall rating. -Resolving issues that guests may have and developing programs for special services. -Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently

Quality Assurance Executive tại The Secret Con Dao

Ba Ria-Vung Tau

On be half of the hotel to work with the government and prepare for some site inspections in the hotel. -Conducting spot checks, investigating and solving the problem to minimize the mistake and upcoming problem in the future within the operation, focus on service quality to make sure guests satisfaction during their stay and take responsibilities for guests feedback, and dealing with related managers in order to improve the quality of services. -Monitoring and measuring processes with the help of spreadsheets, check lists and internal reports.

Personal Assistant to GM tại Angsana & Dhawa Ho Tram

Ba Ria-Vung Tau

Join since the pre-opening time to set up the first Dhawa brand of Banyan Tree Group in Vietnam and develop Angsana brand in Hồ Tràm -Process executive communications and correspondence for key updates and inquiries. -Assist with special projects as required in a support capacity. -Oversee the daily workflow and schedules of the head of departments. Conduct performance evaluations that are timely and constructive in weekly meetings among GM and managers. -Review customers feedback and ensure quality in the hotel to present in the meeting quality targets with GM and managers

Thông tin tham khảo

Mr. Clay Clayton Former General Manager - Angsana & Dhawa Ho Tram

clay.clayton@gmail.com - +0794365718

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