Seller tại ViettinHouse

2/2022 → 9/2024 (2 năm 7 tháng)

Hồ Chí Minh

• Prospecting for Clients: Finding potential buyers or sellers through networking, referrals, advertisements, and outreach efforts like phone calls or emails. • Property Listings: Creating and maintaining listings for properties, including writing descriptions, taking photos, and preparing promotional materials for marketing. • Showing Properties: Organizing and conducting viewings of properties for prospective buyers, answering their questions, and highlighting key features. • Negotiating Deals: Acting as an intermediary between buyers and sellers, negotiating prices, terms, and closing deals that meet both parties’ needs. • Market Analysis: Keeping track of market trends, understanding property values, and advising clients on pricing strategies or investment opportunities. • Conducting Comparative Market Analysis: Analyzing recent sales data to assess the market value of properties. This helps sellers price their property accurately and buyers make informed decisions. • Tracking Market Trends: Staying up-to-date on trends like price fluctuations, new developments, and shifts in demand or supply within specific neighborhoods or cities. • Assisting with Paperwork: Helping clients through the legal and procedural aspects of buying or selling, including contracts, disclosures, and financing options. • Following up with Clients: Maintaining relationships with clients for future business or referrals, and ensuring post-sale satisfaction.

Customer Service Officer tại RedDoorz Vietnam

12/2018 → 8/2021 (2 năm 8 tháng)

Hồ Chí Minh

● Manage large amounts of income calls ● Identify and assess customer's needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open interactive communication ● Handle customer complaints, provide appropriate solutions and alternatives within the limits time; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and life documents ● Follow communication procedures, guidelines and policies ● Assists and prepares in groups pre-arrival process and also prepares group rooming lists to avoid overbooking. ● Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third parties etc... If there are failed reservations to update the Hotel software then process those reservations manually. ● Coordinate with the Channel manager, or software vendors for any availability, rate , promotion, drop booking. ● Update No-shows and cancellations on all OTA's without fail to avoid unwanted commissions. ● Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. ● Verify if each reservation requests are processed as per the hotel standards and without delay (night-shift) ● Process retentions, no-show and cancellations as per the hotel policy and procedures. ● Handles any request for amenities or transportation promptly and accurately. Details are shared accurately with the concerned department or third party. ● All reservation modifications are updated on the property management system immediately and accurately in case of any changes. ● Relays guest feedback regarding room rates, special offers, or services to the revenue management team, which helps adjust pricing strategies based on guest preferences or complaints. ● When customers request booking changes, we coordinate with revenue management to determine if pricing adjustments, upgrades, or discounts can be made while maintaining profitability. ● May help implement revenue management strategies by upselling rooms or services, while revenue management provides guidelines on which offers or packages are most profitable. ● In case of overbookings or cancellations, we work with revenue management to find optimal solutions, such as offering compensations or shifting guests to different rooms without losing revenue, or relocating guests ● Working closely with the Revenue department to ensure that revenue and profit are optimized for the company most effectively before relocating overbooked guests. ● Dealing and relocating guests to the other hotels under the company's brand, providing free transportation, when overbooking happens. ● Managing allotment, and closing allotment accurately to avoid overbooking when it is fully booked.

No

8/2024

no

Phạm Hữu Độ - Manager

RedDoorz Vietnam

Damon.pham@reddoorz.com