Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Đinh Đức Quân
149 Lượt xem hồ sơ
Nam, 17/11/1995, 28 tuổi
61B/ 399 Âu Cơ - Phường Nhật Tân - Quận Tây Hồ - Thành Phố Hà Nội
Cập nhật: 14/09/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
| English communication skill | |
| Communication skill | |
| Problem - solving | |
| Training and Development | |
| Customer service | |
| Office and computer skill | |
| Time Management | |
| Teamwork | |
| Upsale |
Kinh nghiệm làm việc
Front Office Manager tại MK Premier Boutique Hotel
3/2024 → 7/2024 (4 tháng)
Ha Noi
Planning and implementing the duties of the front desk department. Organizational analysis work for supervisors. Checking customers on the system to ensure that information is updated correctly according to promotions, peak seasons, etc. Regularly check the dress, style and working attitude of the staff in the department. Urging, inspecting, monitoring and evaluating the performance results of the employees in the department. Standardization method is the work of receiving VIP guests and ensuring that the standards are completed completely. Support the staff in the welcome department, waiters, VIP customers, security guards to get the best service. Support front desk staff to welcome customers, loyal guests, long-term guests, ensuring satisfaction.
Assistant Front Office Manager tại Smarana Hanoi Heritage, The Bloom Serviced Apartment, The Bloom Classic, Poonsa Serviced Apartment.
2/2023 → 12/2023 (9 tháng)
Ha Noi
Support Front Office Manager to management and operation of the reception department's activities in accordance with the hotel’s standards. Manage room revenue and products and services effectively. Maintain and develop effective customer relationships. Manage and provide quality and effective customer service according to hotel standards. Supervise staff activities and work to ensure customers are always satis¬ed and meet requests as quickly and effectively as possible according to the hotel's service standards. Identify employee development needs and know how to retain employees. Train and coach on-site staff and conduct effective group training exercises. Support other departments in order to ensure customer satisfaction. Perform other tasks when requested by the Front Office Manager and Board of Directors
Front Desk Office & Customer Service Manager tại HaNoi Serene Spa (58-68 Ma May )
6/2022 → 1/2023 (7 tháng)
Ha Noi
Organize monthly target, supervise and administer the operation of the front desk department, handle if there are any problems arising in the process of receiving and taking care of customers. - Participate in recruiting, asisst BOD to prepare training programs and host the training course for Front O®ce team , senior masseuse to taking care guest in order to meet high-end spa standards to serve international guests. - Directly handle the communication channels to assist customer to book the appointments or provide them Spa's information on online platforms. - Represent the Spa to handle the unexpected situation during or after the treatment. - Maintain the Number 1 ranking of Hanoi Spa Google listing/ Tripadvisor listing. - Participate with BOD in creating a new promotion to attract new potential customer. - Ensure service quality, be responsible for sales and coordinate with related departments in operating Spa.
Receptionist tại ANIMAL DOCTORS INTERNATIONAL
7/2021 → 4/2022 (9 tháng)
Ha Noi
- Welcome and support customers to perform services at the hospital. - Keep the reception area safe and clean, ensure the quality of products and services according to the 5-star standard of the veterinary hospital. - Receive and answer questions, answers about services and customer care through online channels such as email, website, Instagram, Facebook and Hotline. - Arrange appointments for customers to visit the hospital. - Coordinate with Doctors and other departments to plan and implement customer care activities.
Receptionist Elegant Suites Westlake (10b Dang Thai Mai - Tay Ho District) tại Elegant Suites Westlake (10b Dang Thai Mai - Tay Ho District)
7/2018 → 5/2021 (2 năm 10 tháng)
Ha Noi
- Serving guests by welcoming, customer service - check-in, check-out.. - Handling unexpected situations. - Sell tours and assist customer with their request ( book ight ticket, restaurant, etc ... ) - Security and telecommunications system monitoring. - Keep a safe and clean reception area by complying with procedures, rules, and regulations
Supervisor ( Manager Assitant ) at Luk Lak Vietnamese Restaurant /4A Le ThanhTong, Store Manager at T-Coffee /14 Ngo Quyen. tại EW VIET NAM TRADE & SERVICE COMPANY LIMITED
1/2016 → 5/2018 (2 năm 3 tháng)
Ha Noi
Responsible for the operation of the store. - Managing staff working effectively including training, recruiting and assigning jobs. - Ensuring the quality of food, drinks and food hygiene. - Responsible for the sales of the store.
Google
Facebook
Zalo
