Sales Manager tại Authentic Hanoi Hotel

2/2012 → 4/2014 (2 năm 2 tháng)

13 Ly Thai To

Sales Manager Company: AUTHENTIC HANOI HOTEL Duration: Feb 2012 – Apr 2014. 2 yrs 2 month (Full-time) Product: Room, Event, F&B REF: Mr. Do Quang Hai - Commercial Director (M: +84 962 969 689) Ms. Nguyen Cam Tu: Director of Sales (Ref. Number: +84 82 3596688) Sales tasks: ∙ Market and Potential Customers: Research Market - SWOT Analysis. Good networking relationship with other Sales person in Hanoi. ∙ Direct Sales Corporate - Travel agent accounts. Source new accounts, entertain to maintain the relationship with loyal customers, build up relationship with the new accounts by visiting, and telephone calls. Negotiate with loyal/potential/top/big accounts to sign the contract with special offers. ∙ Welcome and take care of the customer and partners. Send gift on special day like birthday, national day, and booker schemes...). Take care of Corporate/Company/Individual and Key person. ∙ Solve problems of services if guests complain. Book and confirm bookings based on the Hotel occupancy. ∙ Focus and send out promotion rates for low season and special day. Make contract for next year before 6 months in advance. ∙ Attend credit meeting monthly to follow-up low payment account. Reservation tasks: ∙ Book and confirm bookings based on the Hotel occupancy ∙ Arrange room plan in Smile System Designer tasks: ∙ Design simple by Words, Pdf, Power Point and Sales Packages for whole sales team ∙ PR – Marketing /Take Photos of the Hotel, manage/design quotations, slide shows and everything related to Sales and Marketing aspect. Receptionist - AUTHENTIC HANOI HOTEL – 1 months Reservation Staff- AUTHENTIC HANOI HOTEL - 2 months

Sales Manager tại Hai Au Aviation - TMG Group

5/2014 → 6/2016 (2 năm 1 tháng)

72 Ba Trieu

Customer Care/Sales Manager - Team leader Company: HAI AU AVIATION – TMG Corporation Duration: May 2014 – Aug 2016. 2 yrs 1 month (Full-time) Product: Flight Tickets and Sub Services REF: Mr. Do Quang Hai - Commercial Director (M: +84 962 969 689) Ms. Vu Hoang Diep – HR Manager (M: +84 904 811 020) Sales Manager ∙ Organizing Sales/Reservation Procedures ∙ Training new staffs for Sales/Reservation team: Products, Standard skills, Procedures ∙ Customer Care/Take and Confirm Booking. ∙ System admin/make changes and in charge of special bookings Reservation Manager - Customer Care Head Leader: ∙ Organizing VIP trips for V.I.P Client (Ex: Heineken, Angelina Jolie, Vice President of Russia, Dubai Princess...) - Directly welcoming VIPs. ∙ Write Reviews and Procedures for Customer Care/Stations Team ∙ Implementing Customer Care and VIP welcome Procedures – Control and Support Staffs Operation/Payment/System Advisor: ∙ Key contact between commercial team and operation team ∙ Master System/training ∙ Organizing payment Procedures

Senior Sales Manager tại Pullman Hanoi Hotel - Accor Hotels

9/2016 → 5/2021 (4 năm 7 tháng)

40 Cat Linh, Dong Da, Hanoi

Senior Sales Manager Company: PULLMAN HANOI HOTEL - Accor Hotel Duration: 12 Sep 2016 – 19 May 2021. 4 yrs 8 months (Full-time) Product: Room, Event, F&B REF: Ms. Jasmine Jeong – Former Director of Sales (M+84 905 706 566) Ms. Nguyen Hoai Phuong – Hr Manager (M: +84 902 296 099) Corporate: (3 years) In-charge of Corporate team - one of main segment drives business to Pullman Hanoi hotel ∙ Providing and contributing sales strategy with Director of S&M to drive business in success ∙ Developing and implementing plans and goals for corporate sales ∙ Corporate Global and local contracts ∙ Establish strong relationship both existing and new clients - especially top Accounts of Pullman Hanoi ∙ ∙ Join hotel strategy meeting on behalf of corporate team ∙ Always on top of supporting other team for driving new program to bring more revenue to hotel such as: Exhibitions, F&B promotion, Moon Cake. ∙ Join daily and weekly meeting with corporate team ∙ Sharing market intelligence within team, leader to corporate airline program ∙ Create and manage the report to submit them to BOD, AccorHotels ∙ Fulfill duties assigned by Director of Sales and Marketing ∙ Undertake staffing responsibilities included training and evaluating Achievements ∙ Drive successful in corporate segment to keep stable 50% in occupancy in my own segment during COVID time. During COVID pandemic, corporate segment became main segments for hotel survival ∙ Signed long stay contracts for hotel: 1 year period, 1 months period ∙ Bidding successful contract with groups to bring new business to hotel ∙ Hotel Mooncake champion and top seller. Leisure: (2 years) Experienced Sales Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Professional Organizing, Leisure Travel, Communication, Tour Operators, and Sales Management. Strong sales professional with same experience in corporate segment in Pullman Hanoi Hotel.

Assistant Director of Sales tại DOLCE Hanoi Golden Lake

5/2021 → / (3 năm 9 tháng)

B7 Giang Vo, Ba Dinh, Hanoi

WORKING EXPERIENCE • Sales Department Procedures: To finalize Department SOP and set Procedures for team to work and report to DOS (Cluster base in Da Nang) properly • Budget Revenue & Cost of Room, FO, Others + P&L: assist DOS to read, check, work-with and feedback. • Manning list: Responsible to create manning list for Sales team 2022 • Recruitment: Responsible to support DOS to recruite vacant team members according to business plan • Business Plan: Assist DOS to create total detail Plan of DOS/ADOS to push sales for both Room & M&E • Hotel Sales KPIs: Support DOS to do KPI for team and individuals team members according to business plan • Rate Grid: Rate Structure for all segments 2022 according to Business plan • Sales Kit: Creat and Review All forms, Sales Kit & Contracts format for all segments 2022 according to Business plan • Sales Team Individuals Action plan by Segment: Collect from All Sales Managers - in cluding sales representative (TA, Corporate, M&E) also ADOS must submit Top Accounts list, potential list and individual action plan quarterly for 2022 for DOS to review accordingly • Marketing Projects: to work with Marcom + FB and final all projects, ADOS to support if required. NOVEMBER (Single Day (11/11), Thanks Giving, & Black Friday, (25,26/11), Year-end Package, Wedding Packages) DECEMBER (Lighting Ceremony: (3/12); Christmas Eve; New Year Eve; TẾT Hamper). • Meetings: To Join All Groups and Meetings related to Sales and Hotel to get information and update Hotel status • Support DOS to Work with individuals SM, SE, CO daily/weekly/incidently so they direct report every problem related to Sales • All activities related to Corporate segement.

Jasmine Jeong - Director of Sales and Marketing

Premier Village Da Nang Resort - Managed By AccorHotels

HB2R4@ACCOR.COM - 090 5706566