Waitress Part-time tại Here & Now Vegetarian Restaurant

7/2020 → 10/2020 (3 tháng)

Hồ Chí Minh

- Greeting and seating guests. - Presenting the menu and answer any questions guests may have about items or specials. - Making menu recommendations and inform patrons of any specials. - Taking accurate orders via a tablet, using in-house app. - Serving food and Beverages, refills beverages and attending to additional requests. - Be familiar with the menu, including ingredients, preparation methods, and presentation. - Delivering bills and processing cash and card payments. - Addressing and resolving any guest concerns or complaints promptly and professionally. - Providing an exceptional level of customer service to guests at all times.

F&B TRAINEE tại HOTEL CONTINENTAL SAIGON 4*

11/2021 → 2/2022 (3 tháng)

Hồ Chí Minh

- Greeting guests, escorting guests to their tables and provide menus. - Assisting with seating arrangements and accommodate special requests. - Taking orders by presenting the menu and answer any questions guests may have about items or specials. - Taking food and beverage orders accurately, ensuring any dietary restrictions or preferences are noted. - Delivering food and drinks to guests promptly and accurately. - Following health code standards with regards to the handling of food. - Handling payments, ensuring accurate billing and provide change or receipts as needed. - Having customer service skills, escalating issues to the manager when necessary. - Maintaining cleanliness and organization. - Working closely with managers, kitchen staff, hosts, and other wait staff to ensure efficient service. - Following opening and closing procedures.

TELESALE tại CHANCHAO CALL CENTER

3/2022 → 5/2024 (2 năm 2 tháng)

Hồ Chí Minh

- Introducing new event/ product to customers and persuade them to purchase. - Understanding customer needs, providing useful customer information and data for business through recording calls with customers. - Receiving and resolve customer inquiries and complaints related to products.

RESERVATION CUM CUSTOMER SERVICES tại THE BLOOM HOTEL CHAIN - ZENEDEN GROUP

11/2022 → 8/2024 (1 năm 9 tháng)

Hồ Chí Minh

- Providing feedback and identifying solutions with direct supervisor, direct of sales and reacting with response on time. - Handling bookings via phone, email, or online travel agent platforms/ travel agent companies/ corporate companies, ensuring accuracy and efficiency in processing reservations. - Addressing customer concerns, resolving issues related to reservations, cancellations, or modifications. - Promoting additional services or upgrades, maximizing revenue opportunities while ensuring customer satisfaction. - Maintaining accurate records of reservations, transactions, and customer interactions. - Coordinating with other departments such as housekeeping, front desk, or sales to ensure smooth operations. - Staying informed about policies, procedures, and offerings to provide accurate information to customers. - Understanding and delivering business strategies and improving customer services through the execution of self-service - Working with other stakeholders to find solutions for hard complaints and providing advice to team members to resolve customer issues as soon as possible. - Familiarity with reservation software and systems, channel manager, online platforms to manage bookings efficiently.

Ms. Đỗ Diệu Linh - Lecturer

Đại học Ngoại ngữ - Tin học TPHCM

linhdd@huflit.edu.vn - (+84) 938113118

Mr. Nguyễn Tiến Mạnh - Restaurant Manager

Hotel Continental Saigon

N/A@gmail.com - (+84) 94 8165079

Ms. Ninh Thị Hà Phương - Director of Sales and Marketing

Zeneden Group

phuongnth@smarana.vn - N/A