Trần Nho Đoàn

Environment
"I thrive in a collaborative and dynamic work environment where continuous learning and innovation are encouraged. I am looking for a workplace that values teamwork, open communication, and a positive culture. It's important for me to be in an environment where employees are supported and motivated to achieve both personal and organizational goals."
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Job Position
"As a Revenue Officer, I seek a role that challenges me and allows me to leverage my analytical skills to drive business growth. I am passionate about revenue management and excited about the opportunity to contribute to strategic decision-making processes. I look forward to a position where I can take on responsibilities that align with my expertise while also offering opportunities for professional development and career advancement."
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Income
"Regarding income, I am looking for a compensation package that reflects my skills, experience, and the value I bring to the role. While salary is important, I also value benefits such as professional development opportunities, performance bonuses, and a healthy work-life balance. I am confident that we can find a mutually beneficial arrangement that aligns with the industry standards and the level of responsibility associated with the Revenue Officer position."
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Overall
"In summary, I desire a role where I can grow professionally, contribute meaningfully to the company's success, and be fairly compensated for my efforts. I am excited about the potential to join your team and look forward to the possibility of contributing to your hotel's revenue management strategies."

• Welcoming guests and checking their details against their bookings • Allocating guests their rooms and providing keys • Answering phones from prospective customers and guests, taking messages and delivering them • Completing administrative tasks such as filing and photocopying • Responding to requests for help and information • Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions • Preparing room bills and ensuring prompt payments • Checking guests out, taking payments and returning deposits • Welcoming guests and checking their details against their bookings • Allocating guests their rooms and providing keys • Answering phones from prospective customers and guests, taking messages and delivering them • Completing administrative tasks such as filing and photocopying • Responding to requests for help and information • Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions • Preparing room bills and ensuring prompt payments • Checking guests out, taking payments and returning deposits

Customer Service Officer ● Manage large amounts of income calls ● Identify and assess customer's needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open interactive communication ● Handle customer complaints, provide appropriate solutions and alternatives within the limits time; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and life documents ● Follow communication procedures, guidelines and policies ● Assists and prepares in groups pre-arrival process and also prepares group rooming lists to avoid overbooking. ● Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third parties etc... If there are failed reservations to update the Hotel software then process those reservations manually. ● Coordinate with the Channel manager, or software vendors for any availability, rate , promotion, drop booking. ● Update No-shows and cancellations on all OTA's without fail to avoid unwanted commissions. ● Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. ● Verify if each reservation requests are processed as per the hotel standards and without delay (night-shift) ● Process retentions, no-show and cancellations as per the hotel policy and procedures. ● Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately. ● All reservation modifications are updated on the property management system immediately and accurately in case of any changes. ● Dealing and relocating guests to the other hotel under the company's brand, provide free transportation, when overbooking happens. ● Managing allotment, close allotment accurately to avoid overbook when it fully booked.

Damon.pham@reddoorz.com