Guest Service Associate tại Hoiana Hotel & Suites

5/2023 → / (1 năm 6 tháng)

Quang Nam

- Easily adapt: Adapted to new workflow and culture in Hoiana after 2 weeks. - Proficient in Opera system and Microsoft Outlook. - Coordinate with Guest Experience to do the check-in and check-out in a professional and appropriate manner for FIT, GIT and Casino guests. - Well handle the billing process: Check carefully the billing before showing it to guests or sharing it out to the 3rd parties. - Handle VAT issues after guests checked out and folios were closed. - Collect guests’ feedbacks and requirements, then share it and collaborate with other departments to meet guest’s satisfaction. - Assist new colleagues in using Opera system as well as when they are in some difficult situations with guests. - Carry out accommodation declaration procedures for in-house guests. - Work with the tour guide in advance for any group check-in as well as check-out.

Club Intercontinental Grand Ho Tram Agent tại Intercontinental Grand Ho Tram

3/2022 → 3/2023 (1 năm )

Vung Tau

- Easily adapt and acquire new knowledge: Able to handle the check-in procedure just after 1 month of training. - Learned the ability to persuade customers: Runner-up in IHG Member Enrollment in February 2023 among the Front Desk department. - Learned the upsell room skills by predicting guests’ insights and requirements. - Send pre-arrival emails to IHG member guests. Answer guests’ concerns regarding IHG member program, both via email and verbal communication. - Record VIP’s preferences into files for further preparation. - Handle VAT check after all in-house guests checked out and folios were closed. - Proficient in Opera system and Microsoft Outlook.

Internship tại The Imperial Hotel & Residences

7/2020 → 1/2021 (6 tháng)

Vung Tau

- Learned the very first step of guest relation skills as well as predict guest needs by being a hostess at The Dining Room restaurant. - Learned how to do the effective co-worked with colleagues during the quite hours through the peak hours.

Lê Thị Thùy An (Annie) - Guest Service Supervisor

Hoiana Hotel & Suites

an.le@hoiana.com

Hồ Thị Thu Thảo (Jade) - FOM

Hoiana Hotel & Suites

jade.ho@hoiana.com