Sales & Marketing Consultant, Personal Trainer tại Virgin Active

9/2001 → / (23 năm 2 tháng)

South Africa, Johannesburg

• Developed and executed targeted marketing campaigns, driving significant increases in sales revenue. • Provided customized sales and marketing strategies, elevating client satisfaction and loyalty. • Implemented innovative advertising techniques to broaden market reach and enhance brand visibility. • Cultivated strong customer relationships through exceptional communication skills, fostering long-term loyalty. • Motivated and guided clients to achieve their fitness goals, delivering personalized coaching and support. • Conducted dynamic and engaging fitness classes, ensuring high levels of client satisfaction and retention. • Successfully negotiated lucrative deal with SAB (South African Breweries), securing 250 contracts in single day and establishing long-term gym membership partnership with Virgin ACTIVE.

Sports & Events Manager tại ClubMed

6/2009 → 6/2009 ()

Countries, Malaysia, Indonesia, Thailand, Japan, Maldives

• Spearheaded sports and events management across six countries as Sports & Events Manager at ClubMed, setting industry benchmarks for excellence. • Demonstrated exceptional leadership, ensuring seamless operations and delivering unforgettable guest experiences in sports and event management. • Led events management for two resorts in Maldives, significantly enhancing guest satisfaction and engagement. • Leveraged extensive expertise as lifeguard, rock climbing instructor, circus instructor, yoga, and aerobics instructor, enriching guest experiences with diverse activities. • Elevated sports and events at Bintan Island, driving increased guest engagement and satisfaction. • Achieved operational excellence and guest satisfaction as Sports Manager in Japan, consistently delivering exceptional service and experiences. • Managed diverse teams and implemented engaging activities across various ClubMed resorts, ensuring unparalleled guest experiences.

Director Sports & Recreation tại Sofitel Krabi Phokeethra Golf & Spa Resort

1/2017 → 11/2015 (1 năm 2 tháng)

Krabi, Thailand

collaboration and innovation. • I managed the planning, coordination, and execution of all resort events, ensuring seamless operations across multiple departments to deliver exceptional guest experiences. • Designed comprehensive program structures for recreational activities, animation, concierge services, and health and fitness programs. • Spearheaded engaging spa and entertainment programs, enhancing guest satisfaction and driving revenue growth. • Setup recreation for other Accor resorts in Thailand, including developing SOP booklets for kids' club operations. • Maintained consistently high audit scores above 95%, demonstrating commitment to excellence and industry standards. • Closed significant agreement with PUMA for 200 room nights and coordinating two team-building events, one of which involved full day on boats with meals included, as well as two gala events. • Organized notable CSR running event, raising funds for NAT orphanage with 145 km run from Phuket to Krabi.

Director Lifestyle & Fun tại Mövenpick Resort Waverly Phu Quoc, Vietnam

12/2019 → Hiện tại

Phu Quoc Island

• Spearheaded pre-opening operations, driving innovation in guest experiences, entertainment, and safety. • Collaborate closely with F&B team to organize revenue-boosting events and enhance guest satisfaction. • I oversee the planning, coordination, and execution of all events at the resort, ensuring seamless operations across multiple departments to deliver exceptional guest experiences. • Design and implement engaging recreation activities, health programs, and spa programs. • Led sales efforts, securing new contracts and clientele, resulting in sustained revenue growth. • Pioneered successful signature events, setting industry benchmarks and establishing the resort as a trendsetter. • Developed comprehensive outlet projects to optimize operational efficiency and revenue management. • Achieved exceptional guest satisfaction scores, surpassing brand standards and ensuring overall property success. • Participated in Accor's Mini Master's – General Manager Development Program, focusing on analytical thinking, revenue management, and team empowerment. • Achieved a consistent increase in Spa GOP year on year, surpassing budget expectations despite a 21% decrease in occupancy compared to the previous year. • Actively engaged in community initiatives and CSR programs, contributing to positive impact and goodwill.

Director Lifestyle & Fun tại Movenpick Resort Waverly Phu Quoc

12/2019 → Hiện tại

Vietnam