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Grade: Merit Academic in Strategic Management, Service Quality, Food & Beverage, Accounting, Logistics, and Room Division
Grade: Merit Academic in Food & Beverage Management, Strategic & Revenue Management, Hotel Management, Event Management, and Leadership Skills
*Restaurant Operation: buffet & private dining (02/2023 - 06/2023) - Ensure productivity, quality of products/services are delivered to the guest. - Professional in using MICROS, POS systems. - Assess customers’ needs and preferences and provide recommendations. - Private Dining Event: Create exceptional guest service for 50 guests at Abu Dhabi desert. *In-room Dining (06/2023 - 08/2023): - Order Taker, Table set up, Order delivery, Handle dry cleaning request - Assess customers’ needs and preferences and provide recommendations. - Communicate and build relationships with guests to provide attentive and caring service
* F&B Management Training - Restaurant Operation (Oct 2023 - June 2024) - Working multiple position within the restaurants (sport bar & Italian fine dining restaurant): host, server, private dining sector and room service server. Knowledgable of all procedures in each department of a restaurant. - Shadow restaurant manager: estimating food cost, cost control, revenue management, labor cost & inventory management. - Provide customer service following luxury standard of JW Marriott brand. *F&B Management Training - Banquet Operation (June 2024 - October 2024): - Experiencing different types of banquet: buffet, plate up, reception & coffee break. - Communicate with guests to meet specifications and address questions and concerns. - Working closely with even management and assist with organizing events and catering inside and outside hotel. - Understanding set-up and management of AV equipment for banquet/functions and proper costing procedures - Coordinating with kitchen - Knowledgable of evaluation criteria for different banquets and events.