Minh Đức Ngô

I wish to work in a professional environment, promoting team spirit and high honesty. I always want to hold the same position or higher positions.

- Manage and sell on Fanpage - How to build effective advertising content - Plan content and write content that attracts customers Analyze customer behavior, evaluate effectiveness and optimize advertising campaigns - Target target customers - How to read and analyze Facebook reporting data - Adjust campaigns to optimize advertising effectiveness

- Build channels to sell and promote products on the Internet (website, FB fanpage, youtube channel, email marketing system) - Set up effective google ads advertising campaigns (search advertising, display advertising, youtube advertising, remarketing), facebook advertising and email marketing - Plan content and write content to attract customers Analyze customer behavior, evaluate effectiveness and optimize advertising campaigns - Develop an overall marketing plan for the business

Subjects: - Databases - Advanced Databases - Management Information Systems - Organizational Behavior - Human Resource Management - Business Process Analysis - Human Resource Analysis, Design, Management - Supply Chain Analysis, Design

1) Transport network management: - Check GPS, track KPI and report on cost summary - Manage and coordinate the number of trucks transporting goods to customers, delivery post offices, collect goods from transaction post offices, international goods, airport warehouses. - Develop a social vehicle network to the provinces, - Monitor postal output, adjust vehicle coordination appropriately, coordinate to resolve related issues regarding postal complaints. 2) Delivery network management - Build and develop delivery post offices to optimize delivery time in Ho Chi Minh City and the provinces in the Eastern region. - Building a network of postal routes, delivering heavy goods to 13 central districts of Ho Chi Minh City - Monitoring output and delivery quality - Coordinating the handling of arising operations during the delivery process 3) Managing the International Logistics Center: - Responsible for managing the International freight network: issuing official dispatches related to international import and export freight operations. - Managing production, managing import and export output. - Working on behalf of the company with airlines, shipping lines, and the Vietnam Customs Department - Coordinating production operations with domestic exploitation centers.

Operational management section - Allocate daily work to Housekeeping departments. - Monitor work and service quality of departments - Directly handle incidents and complaints from partners and customers - Train staff and periodically evaluate staff - Control quality of facilities Business section - Propose revenue improvement plans - Make business plans - Directly manage room sales activities on OTA - Implement necessary business activities to ensure targets

Operation management section: - Manage human resources and internal activities. - Manage, take responsibility and report periodic business performance results. - Monitor work and service quality of departments - Monitor and allocate daily work to Sales and Marketing departments. - Directly handle incidents and complaints from partners and customers - Train and periodically evaluate employees - Control the quality of collaborators and homeowners Business section: - Manage the business of Villa, Penthouse, and apartment chains in Vung Tau City, Phan Thiet City, Da Lat City, and Ho Chi Minh City. - Propose revenue improvement plans - Make business plans - Directly manage room sales activities on OTA - Implement necessary business activities to ensure targets

Operation Management Section: - Manage human resources and internal activities. - Manage, be responsible for and report on hotel operation results - Monitor work and service quality of departments - Monitor and allocate daily work to departments such as Room Service, Housekeeping, Engineering, Sales. Marketing, Customer Care - Directly handle incidents and complaints from partners and customers - Train and periodically evaluate employees - Plan customer care and convert into long-term customers - Plan non-room service business - Control quality of facilities - Maintain and improve rankings on OTA channels Business Section: - Propose plans to connect with partners to increase non-room revenue. - Propose revenue improvement plans - Make business plans during low and high seasons. - Directly manage room sales activities on OTA - Implement necessary marketing activities to ensure targets Results: - OTA Ranking: + Google maps: 4.4 -> 4.7 + Booking.com: 7.9 -> 8.0 + Agoda: 8.2 -> 8.6 + Traveloka: 9.0 -> 9.1 + Trip Advisor: 3.5 -> 4.5 - Improving revenue: + Direct Sale Revenue: from 36,600,000 vnd -> 70,000,000 vnd + Minibar Revenue: from 0,000 vnd -> 2,500,000 vnd + OTA Revenue: from 376,000,000 vnd -> 481,000,000

khaiphuong@ems.com.vn - +84 913572858

vuquynhBAC@gmail.com - +84 169 4440314

contact@wms.vn - + 84 932022202

huybui@coxitravel.com - +84 989695724